Program Director - Youth & Family Engagement (Personal Services)
The Program Director, under the supervision of the Director, Healthy Living and Family Engagement, is responsible for assisting in the development and administration of the youth and family engagement programs/services of the YMCA of Central Kentucky at the C.M. Gatton Beaumont YMCA. This position will require exceptional customer service skills, flexibility in scheduling and comprehensive knowledge of the YMCAs programs and services.This position requires availability afternoons, early evenings, and weekends. Assignments may be tailored to the individuals skills and abilities but will minimally include leadership to kids corner services and activities, youth and family programs, family events and engagement initiatives. The Program Director will be in direct service in kids corner, membership and wellness services as needed to cover and assist staff.
Essential Duties and Responsibilities
Provides superior customer service to all members and program participants.Focuses on member and participant engagement by providing a warm welcome, sincere interest in each individual and strong follow-through to ensure a quality experience for all.Recruits, trains and supervises staff and volunteers needed to run successful, quality YMCA programsMaintain safe and clean program facilities.Take lead role in the supervision of Kids Corner (Member babysitting service), Youth Fitness and Movement Offerings, and Martial Arts Contract.Lead the formation of groups, classes and membership and family engagement programming (Parents Night Out, youth movement, youth fitness, family days/nights, and service opportunities). Includes contacting/responding to volunteers/program participants via e-mail, phone, or in person in a timely manner.Assist in the recruiting of program participants through communication and marketing effortsAssist in the evaluation of program effectivenessPerform random quality checks of programs and events as neededEffectively communicate and market new and current programs to members and prospective members in a courteous and professional mannerAssist in the on-site/off-site supervision of programs/activities.Assist in the supervision of volunteers and part-time staff.Assist in direct services to members in membership and wellness departments.
Qualifications
This position requires strong organizational, communication, interpersonal relation skills and an ability to work independently at times without direct supervision.Knowledge of youth development as well as wellness is a must.A desire to help and work with youth and adults is necessary.A basic knowledge in exercise, event planning and program development is vital.
Must be CPR certified within 60 days.
Education/Experience
College Education preferredMinimum of 2 years' experience working with youth, teens and/or familiesPreferred experience in YMCA programs such as youth development, wellness, sports or membership.
Special Skills or Requirements
Interpersonal Skills:
Respond effectively to the most sensitive inquiries and complaints
Must be able to maintain positive working relationships with internal/external customers
Must be able to persuade and motivate others into action
Must have the ability to adapt to changing situations such as strategic initiatives
Must possess a positive attitude
Must be a highly motivated self-starter
Must possess a true passion for the YMCA and its mission of serving people
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure
Ability to compute rates, ratios, and percentages and be able to interpret data for effective decision-making
Reasoning Skills
Ability to interpret an extensive variety of technical instructions and data and draw well-thought conclusions for effective decision-making and planning
Ability to read, analyze, and interpret complex documents
Must be able to define problems, collect data, establish facts, and draw valid conclusions
Ability to read, analyze, and interpret complex documents
Must be able to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions and data and draw well-thought conclusions for effective decision-making and planning
Office and Computer Skills
Must be able to operate standard office and computer equipment
Microsoft Word and Excel
Must be able to operate standard software programs and have the ability to learn and effectively navigate technology solutions such as PlayerSpace, Daxko and other programs as required.
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Employee is regularly required to use hands to fingers, handle, or feel; reach with hands and arms; run,climb or balance; and talk or hear.The employee frequently is required to sit, stand, walk, stoop, kneelor crouch.The employee must regularly lift and/or move up to 10 pounds, and occasionally move up to 100 pounds.
Work Environment
Characteristics of the work environment are representative of those that may be encountered by an employee while performing the essential functions of the job.Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The employee is frequently exposed to outside weather conditions.The employee is occasionally exposed to warm or cool inside conditions.The employee is occasionally exposed to moving mechanical parts and frequent body traffic in work areas.The noise level in the work environment is usually moderate with high traffic.
Effective End Result
Steady growth in program scope and quality resulting in target enrollment numbers being met or exceededThe YMCA is viewed as a community leader for youth, teen and family programmingA highly motivated and competent team of staff and volunteersThe mission and purpose of the YMCA is positively interpreted to members, participants and the community
This job description is not intended to be all-inclusive, but to provide a basic structure of duties; employees may be requested to perform other reasonable related duties as assigned by the immediate supervisor or management.
