Patient Access Services - Night Supervisor (Healthcare)

Job Summary

Provides managerial direction and support for the admitting, ED Registration & PBX/Communications functions and departments  through the utilization of staff and other resources, and the reviewing of reports.  Collaborates with other departments to assure appropriate documentation (releases, consents, and pre-certifications) are obtained. Prepares statistical reports and submits to director. Participates in the departmental quality improvement program and task forces to improve quality and service. Monitors registration activity for accuracy, timeliness and completion.  Ensures all staff are trained in all areas of PAS and PBX including patients' rights and responsibilities, hospital compliance and other regulatory standards where applicable.  Collaborates with PAS, Revenue Cycle management and other departments to meet Key Performance Indicators (KPIs), increase POS collections, and reduce avoidable denials. Provides documented staff trainings and periodic competency measures.  Collaborates with other departments' to assure appropriate documentation (releases, consents, orders and pre-certification) are obtained.  Participates in the departmental quality improvement program and task forces to improve quality and service.

Experience/Qualifications

• Two (2) years admitting/registration experience and one year of supervisory experience. Experience should include two (2) years experience in a hospital, similar medical facility, or physician's office
• Computer literacy
• Excellent communication and public relations skills
• Knowledge of medical terminology
• Demonstrates a working knowledge of Healthcare Reimbursement at the Patient Accounting level, to include Managed care Contract interpretation

Education

• High School graduate or equivalent
• Some college, medical terminology course, management courses a plus

Licensures/Certifications

• Must successfully complete and maintain LA City Fire Card certification at the time of hire or within the first 30 days of employment
• Must successfully complete and maintain certification for Managing of Aggressive Behavior within 30 days of employment

Responsibilities

Provides managerial direction and support for the departments through the utilization of staff, other resources, and the reviewing of reports.

• Determines staffing requirements, including, hiring and supervising  department staff
• Adjusts staffing schedules according to workload
• Orients new admitting dept employees
• Provides initial and ongoing training for all employees, including providing and documenting in-services  and departmental meetings on job related functions and duties
• Reviews and monitors employee work quality and productivity
• Provides feedback to staff on performance using established methods
• Establishes procedures and protocols to ensure patient complaints are resolved
• Provides assistance and/or resolves patient complaints
• Monitors registration information to maintain accuracy level set standard
• Collaborates with other departments to assure appropriate documentation (releases, consents, and pre-certifications) are obtained.
• Obtains documentation requirements from third parties, including billing dept, utilization review, and regulatory, and governing bodies
• Establishes policies and procedures, in conjunction with other departments, to obtain required documentation
• Communicates updates to information requirements to staff and other departments in a timely manner
• Ensures completed paperwork is forwarded timely to the appropriate department
• Prepares regular statistical reports and submits to director
• Reviews assigned reports to ensure daily productivity
• Utilizes reports to use for process improvement plans
• Participates in the departmental quality improvement program
• Establishes or assists in establishing key indicators for productivity and accuracy standards for work processes
• Monitors standards and key indicators
• Compiles and reports progress on key indicators to employees and manager on regular basis
• Collaborates with co-workers, and team members to identify opportunities for improvement, and develop plans for corrections or solutions
• Monitors effectiveness of implemented changes and provides feedback to appropriate staff
• Maintains a professional atmosphere in the admitting department
• Being sensitive to VPH's commitment to customer service
• Answers telephone in a prompt, courteous manner
• Extends special attention and sensitivity to all patients, visitors, physicians, and fellow employees
• Demonstrates respect and cooperation in all staff relationships and genuine willingness to prevent or resolve inter-personal conflicts
• Attends and participates in meetings and is responsible for all information communicated in meetings
• Performs other duties as assigned

Salary Range: $31.91 - $39.48 per hour