Service Advisor / Writer (Administrative)
Service Advisor/Writer
Location: Elmhurst, IL
Employment Type: Permanent, Full-Time
Position Summary:
The Service Advisor/Writer is responsible for facilitating strong customer relationships, demonstrating excellent communication skills, and supporting and executing on the day-to-day service administration requirements of the service department. This position will be a front-line representative of the service department, interacting with both customers and internal stakeholders, completing thorough walk around inspections of equipment, promoting and upselling services, keeping customers updated on status of equipment, and ensuring overall a positive customer experience. This position will report to the Service Manager.
Main Responsibilities:
- Capture and document customer's equipment issues accurately and verify customer information, obtaining authorization to complete work by the customer
- Create repair orders in the business system, create repair order files, and secure service input cards with customer signatures in standardized repair order jackets
- Notify Shop Foreman of incoming work, repair order status, and make updates in business system
- Conduct daily walkarounds of yard to get visual confirmation of equipment status
- Communicate customer updates with the service team accordingly
- Contact customers regarding any changes in the estimate, explain cost and time requirements in detail, and obtain customer authorization before any additional repairs are performed
- Handle telephone inquiries from customers regarding inbound work and work in process
- Close work orders in a timely manner in alignment with department processes
- Collaborate with internal departments as required to ensure an optimal customer experience
Required Knowledge, Skills, and Abilities:
- Very proficient with technology including MS Office
- Experience utilizing a dealership business system such as CDK considered an asset
- Superior customer service skills
- Strong work ethic and a positive attitude
- Strong organizational and time management skills
- Ability to be flexible in a fast-paced environment
Education and Other Requirements:
- 3+ years of experience in the equipment or automotive service industry
- Customer service experience
- High School Diploma required/College Diploma preferred
- Valid driver's license
- Reliable form of transportation
Benefits:
- Paid Time Off
- Holiday Pay
- Health and Life Insurance
- 401(k) Plan with Company Match
- Employee Referral Program
- Company Events and Team Building
- Paid Professional Development
- Safety Focused Culture
Since 1969, Standard Equipment has provided environmental equipment solutions for companies and municipalities, providing the finest new and custom rebuilt trucks, equipment, parts, accessories, service, and support. By constantly putting our customers first and building customized environmental equipment solutions for every situation, we have built a reputation of excellence.
Standard Equipment is a subsidiary of Federal Signal Corporation.
If you are looking for a new opportunity, then we welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description