PGIM Fixed Income - Application Support Engineer (Hybrid) (Information Technology)

Job Classification:

Technology - Agile, Delivery, & Product

A GLOBAL FIRM WITH A DIVERSE & INCLUSIVE CULTURE

As the Global Asset Management business of Prudential, we're always looking for ways to improve financial services. We're passionate about making a meaningful impact - touching the lives of millions and solving financial challenges in an ever-changing world.

We also believe talent is key to achieving our vision and are intentional about building a culture on respect and collaboration. When you join PGIM, you'll unlock a motivating and impactful career – all while growing your skills and advancing your profession at one of the world's leading global asset managers!  

If you're not afraid to think differently and challenge the status quo, come and be a part of a dedicated team that's investing in your future by shaping tomorrow today.

At PGIM, You Can!

What you will do

In PGIM Fixed Income, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon under new senior leadership. We are looking for a well-rounded, senior application support analyst to liaise between our external vendors, end users and technology team to provide oversight and stability within our production environment. Our ideal candidate will have proven experience in supporting complex investment management platforms and applications.  This will include front-office investment systems, business support applications and complex back-office data management and automation platforms. The right candidate for this role will identify this challenge as a unique and valuable opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you.

What you can expect

• Provide application support for systems used by front and back office functions and client distribution teams across end-users, vendors, and technology teams, troubleshoot business issues, solving problems to diverse investment teams and product aligned business areas

• Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors

• Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis

• Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication

• Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced

• Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or our technology organization

• Navigate the broader technology organization, build relationships to manage the team's agenda with our critical technology partners

• Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements

• Proactively identify improvements and address them through independent thinking within a consensus driven team

• Work in close partnership with the development teams to identify, escalate and help persistent patterns of issues

• Partner closely with testing and release control teams to move tested code into production

What you will bring

• 5+ years of experience in financial services technology, ideally with a focus in investment management. Strong understanding of the SDLC process, with a focus on application support and release management

• A hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo and a desire to improve the support experience for our business and technology teams.

• A tenacious sense of ownership and a desire to bring incidents to resolution quickly

• A disciplined approach to problem management, working with development and service management teams to ensure technical incidents do not reoccur

• Demonstrated experience with service management functions including tight adherence to change, incident and problem management practices

• Partner closely with Agile development teams to ensure best-practice checks are followed before new releases and systems are moved into a production supportable state

• Experience supporting applications hosted on the cloud (AWS experience preferred)

• Implement monitoring and alerting for both on-prem and AWS applications using Splunk, Dynatrace, CloudWatch alarms, etc.

• Technical fluency to use your software coding skills to automate manual processes in the production environment (python hands-on experience preferred)

• Experience with Business intelligence tools (Tableau preferred)

• Experience with the use of Enterprise Scheduling/workflow software (autosys preferred)

• Fluency in configuring/using modern monitoring tools desired (e.g. DynaTrace, Splunk etc.)

• Direct experience with the Atlassian product suite, including JIRA and Confluence.

• Experience using service management tools (ServiceNow preferred)

• Ability to make changes to existing code for minor bug fixes/enhancements (Experience with Java preferred)

• Experience with Sybase and MS SQL Server.  SQL database query and reporting experience.

What will set you apart?

• Very strong research, analytical, investigation, troubleshooting and evaluation skills.

• Experience working in a DevOps environment combined with a demonstrated experience in an Agile development environment

• Experience with assisting development, testing and release teams with CI/CD pipelines.

• Knowledge of the trading lifecycle, portfolio management and trading systems throughout the full application stack

• Self-motivated to operate independently and make necessary decisions within the global team

• Ability to prioritize effectively within a dynamic global environment.

• Strong team player, results oriented with a flexible approach.

• Ability to present technology concisely to the business locally and globally with a good understanding of the receiving audience.

• Good interpersonal and communication skills, with excellent relationship building skills across multiple organizations.

• Comfortable operating in high pressure environments whilst managing multiple incidents across a global business.

• Ability to deal with and navigate difficult situations through strong teamwork and a focus on resolution.

• ITIL certification

*PGIM welcomes all applicants, even if you don't meet every requirement. If your skills align with the role, we encourage you to apply.

What we offer you  

• Medical, dental, vision, life insurance and PTO (Paid Time Off)

• Retirement plans:

• 401(k) plan with generous company match (up to 4%)

• Company-funded pension plan

• Wellness Programs to help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs

• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional health, and career development.

• Tuition Assistance to help finance traditional college enrollment, approved degrees, many accredited certificate programs, and industry designations.

To find out more about our Total Reward package, visit Work Life Balance | Prudential Careers

Note: Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $ 115,000 to $135,000 . Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills. Roles may also be eligible for additional compensation and/or benefits. Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance.

About PGIM Fixed Income Group PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. With approximately 1000 employees and $793bn assets under management, the company has offices in Newark, London, Letterkenny, Amsterdam, Munich, Zurich, Tokyo, Hong Kong, and Singapore. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency, and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow. 

About PGIM – Global Asset Management

PGIM is the global asset management business of Prudential Financial, Inc. (NYSE: PRU), a leading global investment manager with nearly US$1.27 trillion in assets under management as of June 30th, 2023 With offices in 18 countries, PGIM's businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate and alternatives.

With a history dating back 145 years, and experience through more than 30 market cycles, PGIM takes a long-term view, not only in our investment philosophy, but also in how we develop our talent. We want to see our employees excel from their first day with the firm and throughout their tenure with PGIM. We will inspire you, support you, and help you reach your greatest personal and professional aspirations. If PGIM sounds like the place for you, join us. For more information about PGIM, visit PGIM.com.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Our Commitment to Diversity, Equity, and Inclusion

Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don't just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.