Patient Care Advisor (Dispensary) (Healthcare)

Patient Care Advisor (PCA) is responsible for a premium retail experience at the Far & Dotter Wellness Center & Spa. This role focuses on providing best-in-class guest service to patients, including medical cannabis certified patients, caregivers, Holistic Pharmacy and Spa clients and the public.
The Patient Care Advisor assists guests and patients with product education, selection, and purchasing and always ensures an elevated experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following. Other duties may be assigned.
Passion for Outstanding Guest & Patient Service
Greet all guests, patients, peers, and vendors at Far & Dotter with warmth and a smile
Follow guest service training to assist patients with their reason for visiting the Wellness Center, which includes checking in guests for the medical cannabis dispensary, checking in guests visiting the Spa, and/or assisting guests with Holistic Pharmacy products.
Learn, promote, and manage points/rewards for the Far & Dotter Loyalty Program to new and existing guests
Always go above and beyond to provide patients and guests with an elevated experience to ensure they leave delighted.

Contributing to a Culture of Retail Sales Excellence
Learn point-of-sale (POS) system and SOPs and execute processes accurately to ensure all transactions are correct and compliant
Learn product assortment and products associated health benefits.
Constantly seek out ways to educate patients about add on products to drive additional sales
Understand daily, weekly, and seasonal promotions and sell product against these initiatives
Fully participate in staff sales initiatives
Performing daily, weekly, monthly, cycle counts and inventory audits
Communicate with leads the needs for restocking the sales floor
Stickering/barcoding products if necessary
Preparing/Packaging bulk flower for resale
Maintaining the online menu
Picking and packing orders in the upstairs vault for in store and online orders

Reinforcing an Environment of Compliance
Follow compliance procedures to assure all activities and transactions follow MCA regulations and Far & Dotter SOPs
Follow HIPAA guidelines

Delivering Operations Excellence
Check sales floor inventory daily and re-stock inventory to maintain proper par levels
Clean and straighten sales fixtures and products daily to maintain an impeccable retail environment
Clean and straighten communal and public spaces daily to maintain a hygienic environment

Functional Areas
Perform tasks assigned by direct supervisor that may be related to the PCAs functional department (Employee Experience or Patient Experience)