Front Office Manager (Administrative)

Company Overview:
SENTA Partners is a rapidly growing management services company focused on providing best-in-class support to ENT and Allergy practices across the Southeast United States. With over 70 locations across multiple states, we are dedicated to delivering exceptional patient care and empowering our practices through operational excellence.

Position Summary:
The Front Office Manager is responsible for leading the day-to-day operations of the Front Office, Surgery Coordinators/Schedulers, and Call Center Operators in the assigned ENT centers. This position ensures that front office operations run efficiently, maintaining high patient satisfaction and adherence to best practices. The Front Office Manager will work closely with practice leaders, physicians, and administrative teams to optimize front office performance, staffing, and overall patient experience.

Key Responsibilities:
Leadership

Lead and develop a high-performing Front Office team, overseeing hiring, training, and performance evaluations.
Ensure the productivity and actions of the front office team align with operational goals and enhance patient experience.
Manage employee performance to ensure employees' skills meet and/or exceed the expectations of their roles.
Oversee staffing coverage for front office and scheduling teams while maintaining alignment with facility budgets, patient flow, and physician expectations.
Develop and implement process improvement plans to optimize front office workflows and enhance efficiency.
Conduct monthly staff meetings to communicate updates, address concerns, and reinforce best practices.
Maintain doctor schedules to ensure adequate clinic coverage, preventing disruptions to patient care.
Provide guidance to Surgery Coordinators on insurance updates, surgery guidelines, and protocols.
Foster a positive and solution-driven work environment, promoting adaptability to system and process changes in healthcare delivery.

Front Office Operations

Ensure front office areas remain clean, organized, and equipped for smooth daily operations.
Oversee employee scheduling templates and surgery block management for optimal efficiency across clinics.
Assist in the development and implementation of ENT Center quality assurance and utilization programs.
Monitor and report key performance indicators (KPIs) such as no-show rates, over-the-counter collections, end-of-day reconciliation, and patient/surgery volumes.
Manage work queues, electronic medical record (EMR) templates, and document scanning into the EMR system.
Supervise and optimize the phone tree system to minimize patient wait times across all facilities.
Maintain proper supply levels, oversee supply ordering, and ensure expenditures remain within budget constraints.
Ensure compliance with federal, state, and company policies, procedures, and regulations.
Perform other duties as assigned to support front office efficiency and operational success.

Qualifications:

High school diploma or equivalent required.
Bachelor's degree in Healthcare Administration, Business Management, or a related field (preferred) or equivalent experience preferred.
3+ years of experience in healthcare front office operations required, with at least 3 years in a leadership role preferred.

Why SENTA Partners?
At SENTA Partners, we value our employees and are committed to fostering a culture of growth, innovation, and collaboration. We offer competitive compensation, comprehensive benefits, and opportunities for career advancement in a supportive and dynamic work environment.

Equal Opportunity Employer:
SENTA Partners is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.