Reservationist (Administrative)
At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Full Time Bi-lingual Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
Location: Sebring, FL (4650 US HWY 27 S. Sebring, FL 33870)
What you'll do:
Answer incoming ACD calls for customers – passengers, vendors, and clients
Utilize correct coding and documentation procedures
Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
Demonstrate sincere personal commitment to promptness, reliability and quality work
Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
Other duties as assigned
What you'll need:
Experience, Education & Certifications:
High school diploma or G.E.D. equivalent
Previous data entry, 10-key experience, preferred
Skills:
Fluent in English and Spanish preferred
Ability to type 30 wpm or greater
Even better if you have...
Exemplary verbal and written communication
Excellent organizational and multi-tasking skills
Ability to make solid judgment decisions
Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
Ability to maintain high level of confidentiality
Regular attendance is required
What's in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Range: $13.00 per hour
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact MTM's People & Culture.
#MTMTRANSIT
