Rep, Customer Success (Creative Design)
Customer Success Rep
Who We Are
At OBE, together, we build excellence every day. We are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
The Customer Success Rep position provides extensive post-land support for Premier accounts across our GGS (metal and glass) business. This remote position will engage with the customers actively and consistently throughout the order processing and delivery to drive customer satisfaction. Provides basic technical support to ensure customer satisfaction and resolves customer issues and escalates issues when other internal stakeholders are needed. In the Customer Success Rep position, you will partner with the Premier Sales Representatives to escalate potential up-sell/cross-sell opportunities and facilitate a seamless hand-off to during the expand and renewal process.
The Customer Success Rep plays a pivotal role in fostering relationships with customers, sales team and internal partners. We pride ourselves on fostering a collaborative and results-driven environment.
What we are looking for
- Provides extensive post-land support for Strategic Accounts across our GGS business both architectural aluminum and glass.
- Engages with customers actively and consistently throughout order processing and delivery to drive customer satisfaction
- Drives adoption in assigned accounts, providing basic technical support to ensure customer satisfaction
- Resolves customer issues, escalating issues when other internal stakeholders are needed
- Engages Customer Service Reps, Estimating, Project Management, Engineering, and Operations when appropriate
- Identifies opportunities to expand with add-on buys
- Escalates potential up-sell/cross-sell opportunities identified through customers interactions to appropriate Sales Rep
- Engages and facilitates seamless hand-off to Strategic Sales Reps during the expand and renewal phases
- Logs / tracks customer interactions and issues in CRM
- Building Trusting Relations
- Driving Successful Customer Engagements
- Initiating Action
- Sustaining Customer Satisfaction
- Driving for Results
What you'll get to do
- Bachelor's Degree or equivalent work experience preferred
- 5+ years of experience in customer service, project management, and/or sales
- Experience working with large, complex organizations preferred
- Experience in the glass & glazing industry, construction or building products
- Results oriented, ensuring we deliver on existing commitments while also working to continuously improve relations with customers
- Strong written and verbal communications skills to all levels of an organization
- Solid problem solving, and analytical skills required
- Strong attention to detail
- Effective organizational and interpersonal skills
- Self-starter attitude
- Results focused
- Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
- Experience working with CRM systems
Other
- Will be managing multiple accounts
- 10-25% travel required
Who we are
At OBE, together, we build excellence every day… we are driven by our passion to lead our industry and build a sustainable future, we focus on exceeding customer expectations and delivering innovative solutions. We succeed through the dedication of our empowered teams and partners who fuel our ambition to achieve excellence in the markets where we have a right to win.
We believe safety, integrity, performance culture, teamwork, customer centricity, and agility are at the core of who we are and how we operate each day to achieve success.
What OBE Offers You
- Competitive pay
- Paid time off
- 10 Holidays (inclusive of 2 floating holidays)
- Market competitive 401(k) match
- Industry-leading medical, dental, and vision benefits
- Short-term and long-term disability coverage
- Life Insurance
About OBE
At OBE, we believe the work of our employees truly matters. From apartments in New York to office buildings in Toronto, stadiums in Dallas, and universities in Atlanta, our teams contribute to the projects that shape the world where we live, work, heal, and play.
OBE delivers products to a broad customer base of architects, glaziers, contractors, and developers serving diversified residential and commercial construction end-markets. With over 6,700 employees, we operate 82 manufacturing and distribution facilities in five countries.
If you want to help us build something great- we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager for consideration. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!
OBE is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
Oldcastle BuildingEnvelope is an E-Verify Employer.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Sales
