Training Specialist, Cash Services (Sales)

Company

Federal Reserve Bank of Boston

As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation. You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts. The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont. Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.

This job is essential to Bank operations and will be an onsite role.
 

Job Summary:

This position is responsible for training new hires and cross-training current employees within Cash Services.  The candidate will be expected to develop and maintain training plans for the entire department and to track progress to completion.  The candidate will also manage procedural updates and policy changes when appropriate and ensure those policies are attested to annually and when there are updates.  This person will report to the Compliance and Training Manager in Cash Services. 

Principal Accountabilities:

• Coordinate and facilitate new hire orientation and training.
• Develop, organize and conduct training programs to address local Cash Services needs and requirements (i.e. process and procedures, controls, manual balancing, etc.) as well as other stakeholder requirements (FedCash Services, Board of Governors, Treasury).
• Work closely with different units to customize training programs and continuously revise the curriculum to ensure that it remains relevant and impactful.
• Facilitate training through a variety of delivery methods including classroom instruction, on-line training, and on-the-job coaching.
• Maintain and update department procedures as needed.
• Responsible for tracking and completion status for individual training plans and FedLearn classes. 
• Review and update existing training and evaluation materials.
• Maintain a strong working knowledge of Cash procedures and controls; be supportive of management and Bank policies.

Other Accountabilities:

• Help track ideas which been presented by the employees through the Idea Board.
   

Supervision:

• This position is not required to directly supervise others but does include a mentoring/coaching role.

Knowledge and Experience:

• Knowledge and experience normally acquired through, or equivalent to, the completion of an Associate's degree and/or a minimum of 1-5 years of Cash Services job-related experience.
• Knowledge of MS Office and Web products including Word, Excel, PowerPoint, Vizio, and SharePoint.
• Organizational skills, attention to detail, and ability to manage multiple tasks.
• Self-motivated and ability to work independently as well as collaboratively.
• Ability to perform role with minimal supervision, capable of exercising good judgment, and proficient at resolving routine problems independently.

The Federal Reserve Bank of Boston is committed to a diverse and inclusive workplace and to provide equal employment opportunities to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

All employees assigned to this position will be subject to FBI fingerprint/ criminal background and Patriot Act/ Office of Foreign Assets Control (OFAC) watch list checks at least once every five years.

The above statements are intended to describe the general nature and level of work required of this position. They are not intended to be an exhaustive list of all duties, responsibilities or skills associated with this position or the personnel so classified. While this job description is intended to be an accurate reflection of this position, management reserves the right to revise this or any job description at its discretion at any time.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

Yes

Job Category

Human Resources Family Group

Work Shift

First (United States of America)

The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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