Sr Technical Training Specialist (Finance)

Southwest Power Pool (SPP) is about more than power. We're about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas' Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

• Competitive and transparent pay with bonus opportunities
• Excellent insurance package including three great medical plans to choose from, employer-paid short-term disability, long-term disability, and life insurance
• Relocation bonus (if applicable)
• Hybrid working environment for positions that are eligible
• Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a pension (defined benefit plan) fully funded by SPP

COMPENSATION INFORMATION
The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Senior Technical Training Specialist Pay Range - $85,800-$109,450

The Senior Technical Training Specialist is responsible for collaborating with internal stakeholders to coordinate and deliver corporate training technical programs. This role will support the analysis, design, development, implementation and evaluation of technical skills training initiatives to meet organizational needs and enhance workforce capabilities. 

• Conduct comprehensive needs analyses with internal stakeholders to ensure learning content is aligned with identified business and performance goals.

• • Partner with leadership and subject matter experts to analyze business data, identify skill gaps, and prioritize training and development opportunities. and use business data to identify and target areas for training and development. Forecast and communicate potential training outcomes and value to senior leaders.

• Manage and seek ways to continuously improve the technical skills assessment and development program.

• • Determine and implement the most effective training delivery methods and performance support tools (on-the-job, classroom, e-learning, workshops, simulations, etc.) to address performance gaps efficiently and cost-effectively.
  • Identify and manage training resources, including employees/teams and external training vendors to design, deliver, and maintain current, relevant training content that reflects industry standards.

• Design and develop impactful technical training experiences that enhance employee knowledge and close performance gaps using appropriate instructional methods and tools.
• Ensure technical training program meet internal quality standards as well as any applicable regulatory or compliance requirements.
• Collaborate with instructional designers and eLearning specialists to recommend the most effective in-person or online learning formats, develop and review scripts as needed, and design engaging, interactive content delivery.
• Serve as a liaison between management, SMEs, and trainers to facilitate progress toward the goal of the technical support training program.
• Secure all necessary program support, including training materials, facilities, and SME availability, to ensure successful delivery of training.
• Coordinate technical training onboarding efforts for new hires within designated organizations.
  • Manage relationships with external vendors and training providers for specialized technical courses and certifications.
  • Serve as a point of contact for employees regarding training schedules, technical issues, and learning support needs.
  • Maintain technical training program documentation for internal team purposes as components and learning experiences change based on feedback and current company and industry needs.
  • Develop and maintain documentation for procedures and policies to be used as reference material.
• Monitor and track employee participation and progress, ensuring timely completion of required training and certifications. Follow up with participants to confirm attendance, prerequisites, and pre-work completion.
• Communicate participant training progress and outcomes to all levels of leadership as needed.
  • Track and analyze training program data, including attendance, completion rates, assessment scores, and learner engagement.
• Ensure the accuracy and relevance of training materials and course content through routine reviews and updates.
  • Establish benchmarks and success criteria for newly launched training programs and measure against set goals.
  • Maintain documentation of evaluation processes and ensure all metrics align with company learning and development objectives.

Other:

• Manage special projects as assigned.
• Maintain regular attendance and punctuality.
• Understand and adhere with SPP Policies and Procedures.
• Provide expertise and support for other employees, as needed in areas of specialization.
• Handle administrative communication with participants, supporting trainers, subject-matter experts and vendors via a variety of communication tools. (e.g., e-mails, documentation, etc.)
• Assist organizations in facilitating training budgets.
• Manage Learning Management System (LMS) administration tasks, including user enrollment, course assignments, and reporting.

The statements contained herein describe the scope of responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work duties and responsibilities. Individuals may perform other duties as assigned including work in other areas to cover absences, or relief to equalize peak work periods or otherwise balance the workload.

Requirements:

• Bachelor's Degree (Two years of relevant job-related experience, in advance of the minimum years' experience below, may be considered in lieu of degree requirement)
• Six (6)+ years of job-related experience in the electric utility industry, or equivalent training or performance support experience (in addition to the degree requirement above)
• Demonstrated experience designing, developing, and delivering technical training programs for diverse audiences.
• Experience working with subject matter experts (SMEs) and senior leadership to assess needs and implement training solutions.
• Proficiency in instructional design methodologies.
• Strong knowledge of adult learning principles and performance-based training development.
• Ability to analyze data to assess training effectiveness and inform continuous improvement.
• Ability to build partnerships and influence across all levels of the organization.
• Flexibility and the ability to function with constantly changing and multiple priorities
• Understanding of and compliance with SPP Policies and Procedures

Preferred:

• Demonstrated understanding of Project Management Principles
• Bachelor's degree in business-related, engineering or education/training-related field
• Advanced degree in related field

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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