Sales Development Representative (SDR) 

Management Concepts is seeking an enthusiastic and driven Sales Development Representative (SDR) to join our dynamic sales team. This is an exciting opportunity for someone passionate about sales and customer service to work in a fast-paced environment, driving lead generation and meeting sales targets. As an SDR, you will engage with existing and potential customers, including students, training coordinators, and decision makers from federal government agencies and commercial organizations, helping to grow our business by generating qualified leads and supporting our sales efforts through exceptional outreach and relationship building. 

The ideal candidate will have a passion for sales, a customer-centric mindset, and a drive to exceed goals. This is a fantastic opportunity to become part of a supportive and caring team where you will contribute to the success of our growing sales team while helping to shape your long-term career in sales. 

Duties and Responsibilities: 

Lead Generation & Prospecting: Responsible for outbound and inbound calls, and emails to generate leads and qualify prospects for the sales team. 

Sales & Customer Service: Deliver outstanding customer service while upselling and cross-selling products to maximize revenue and meet the needs of existing and potential customers. 

CRM Management: Document activities in CRM, tracking interactions, lead status, and maintaining up-to-date records of outreach efforts. 

Collaboration: Work closely with Account Managers and other sales professionals to ensure smooth handovers of qualified leads and optimize sales strategies. 

Sales Targets: Consistently meet or exceed daily, monthly, and quarterly sales quotas and key performance indicators (KPIs). 

Market Knowledge: Develop a strong understanding of our products and leverage that knowledge to engage prospects effectively and address their specific needs. 

Customer Retention: Focus on driving long-term customer satisfaction, retention, and repeat business by ensuring high-quality service and personalized solutions. 

Continuous Learning: Stay updated on industry trends, competitors, and follow best practice templates and talk tracks to enhance your sales effectiveness.  

Core Values: Ensure that the Management Concepts core values and reputation are effectively reflected in every interaction with customers and staff. 

Knowledge, Skills, and Attributes: 

Customer-Centric: Passionate about building lasting relationships and delivering exceptional customer service. 

Sales Driven: Motivated to achieve and exceed sales targets, with a strong desire to grow in a sales career. 

Communication: Excellent verbal and written communication skills, with the ability to listen and respond effectively to customer needs. 

Adaptable & Coachable: Receptive to feedback, coaching, and continuous development to improve sales techniques. 

Goal-Oriented: Demonstrated ability to thrive in a fast-paced, high-transactional environment with a strong focus on exceeding KPIs. 

Technology Savvy: Comfortable using CRM software, Microsoft Outlook, and other relevant sales tools to manage workflows and track performance. 

Competitiveness: Sustain a high level of activity and thrive in an environment where competitiveness, accountability, and individual contribution is key. 

Sales Expertise: Experience following best practice sales techniques to sell, upsell/cross-sell to obtain new customers and repeat customers. 

Education and Experience: 

1-2 years of relevant experience in lead generation, sales, or customer service. 

Bachelor's Degree preferred.