The Little Clinic
LICENSED PRACTICAL NURSE COLLEGE MALL BLOOMINGTON IN (Finance)
Desired
- Any previous experience in retail, customer service, or healthcare
- Knowledge of infection control practices- Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation
- Conduct biometric screenings
- Prepare and administer injections and immunizations prescribed by the provider on duty
- Assist with cerumen removal and nebulizer therapy procedures as ordered by the provider on duty
- Greet any customers or potential patients while in the front area or near the clinic
- Answer questions, following HIPAA guidelines while in the front area; consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
- Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
- Complete patient registration process per outlined best practice, which includes, but is not limited to, scanning insurance, government issued ID, obtaining consent forms collecting payment and outstanding balances
- Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
- Scanning all appropriate documents or alert the provider if they need to complete the scanning
- Escort patients to the exam room. Collect and document patient's chief complaint, medical and medication history in the EHR
- Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
- Continue to process the patients in the waiting following appropriate clinic flow
- Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
- Answer phones, responds to questions, complete call backs (including lab reviews) and return calls as necessary
- Clean and organize the clinic space daily. Including but not limited to: taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
- Participate in and prepare for off-site events as needed
- Put together weekly order for supplies for provider's approval
- Prepare packages, laboratory specimens, and mail for shipping
- If a float: Travel to designated clinics within a specified geographic area
- Must be able to perform the essential job functions of this position with or without reasonable accommodation