Customer Success Manager - FinTech and Payments (Finance)
The Customer Success Manager - FinTech and Payments is responsible for optimizing the customer experience lifecycle, handling post-sales implementation program management and collaborating with customers in this vertical to ensure they are realizing expected value from Equifax solutions, as well as driving adoption and retention.
What you will do
- Proactively drive adoption, usage, net retention, and renewals by optimizing customer experience
- Act as the connecting thread for internal teams with the customer across the customer journey
- Drive customer advocacy in resolving customer issues from acquisition to adoption to use to value realization
- Serve as a trusted adviser and advocate for clients
- Create customer success plan with each client
- Monitor and maintain customer health
- Educate clients on business value of solutions
- Aid customers in usage and value realization of solutions
- Partner with Account Executive(s) in preparing and conducting quarterly business reviews
- Drive customer advocacy within Equifax
- Utilize voice of the customer to inform product roadmaps
- Coordinate internal COE teams to benefit of customers
- Provide clients transparency on status of issues/requests
- Assist with resolution of customer support issues
What experience you need
- Bachelor's degree in related discipline or equivalent experience
- 5-7 years of experience in B2B customer success, account management, or other client-facing role
- Knowledge of customer success processes and best practices
- Experience promoting value through the customer experience
- Experience working with complex, multi-divisional, multi-geographical customers
- Experience working with cross-functional teams
What could set you apart
- Prior experience working with or at FinTech or Payments companies
- Ability to create structure in ambiguous situations and design effective processes and creatively solve problems
- Exceptional ability to communicate and foster positive business relationships
- Ability to establish milestones and keep all team members on task; strong project management skills
- Self-driven and proactive
- Bias for action
Equifax is required by law to include a good-faith salary range for this role. This compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: skill sets; experience and training; and other business and organizational needs. At Equifax, it is not typical for an individual to be hired at or near the top of the range for their role. A reasonable estimate of the current range is $86,020 to $90,000. This position is also eligible for our annual incentive program.
#LI-LMEFX
#LI-REMOTE
