Member Service Staff (North) (Project Management)

Member Service Staff is responsible for Customer Service,Membership sales and changes, program/class registration,tours of the facility, organization and completion of tasks, and communication liaison between the members and/or public.

Hours available: Opener (5 a.m. - 9 a.m.) , nights (5 p.m. - 9 p.m.), and weekends. The ideal candidate should be able to commit to at least three shifts per week.

Service Skills:
Greet members and guestMembership Sales/Changes and UpdatesShow interest in member and guests concernsKnow members names and use them in their presenceListen to suggestions and respond promptlyAddress of complaints/concerns immediatelyServe as liaison between members and program supervisorsProvide information on facility services and programsProgram/Class Registration and CancellationTours (implementing and follow-up)Monitoring Access In/Out of the YMCA facilityPhone Inquiries and RegistrationAlways look for way to improve performanceEmphasize fun, make the Y a happy place with positive relationshipsMaintaining Neat/Clean Area (includes services such as making coffee etc.)Able to remain alert for extended periods of time

Relationship Skills:
Make members feel comfortable and at ease.Be open, friendly and approachable to membersInitiate interaction with and between membersFrequently ask if there is any way you can helpAsk about family, job, hobbies, get to know personallyAsk about their goals; progress and satisfaction

Member Involvement Skills:
Be knowledgeable about programs areas and share information with membersBe knowledgeable about the YMCA, its programs and policiesBe informed and up-to-date on latest developments in your fieldRecommend participation in a variety of Y programsBe able to articulate the YMCAs Mission, values and benefitsAsk members to contribute to the annual campaignBe able to articulate the role and importance of volunteers

Technology Skills:
Become proficient in company softwareLocker SalesRetail Sales/InventoryClose-outs/Balancing Daily WorkProficient on General Business Equipment such as: Fax Machine, Copier, Time Clock, Credit Card Machine, etc.)

JOB REQUIREMENTS
Must be at least 18 years of age
Certifications:
Certified in 1st Aid and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)Certified in CPR and AED and/or obtain certification within 30 days of hire (YMCA provides on-going classes at no cost to you if hired)

General Requirements:
This position requires strong organizational, computer, communication and interpersonal skills. The ability and willingness to learn, be multi-task with good problem solving skills, along with excellent customer service skills are essential. Individuals with previous customer service experience and/or a related field along with a strong initiative, adaptable to change, and responsive are encouraged to apply.

BENEFITS
FREEcity-wide YMCA membership
Discounted Program Fees
Flexible Work Schedules
Training Opportunities