Parts Administrator (Finance)

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Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Technical Equipment Sales, a regional distributor of CNC machine tools, tooling and accessories, and related engineering and support services, is seeking an ambitious and conscientious Parts Administrator to work out of our Cincinnati, OH office. Technical Equipment Sales is a division of Morris Group, Inc., one of the largest machine tool distribution networks in North America.

Summary of Responsibility: The Parts Administrator will provide the highest level of service to our customers regarding parts orders, tracking shipments and product information. This person will take customers' parts orders over the phone or via email, and also provide advice and information to our customers when necessary. The person also works closely with vendors and Field Service Technicians to research parts prior to quoting.

What You Will Contribute:

• Take customer parts orders while providing advice and information regarding customer requests and questions.
• Provide customer support regarding:
• Parts Support
• Quotations
• Order Entry
• Tracking of Shipments
• Invoicing
• Managing a high volume of inbound calls & emails daily to providing technical part support to customers
• Support Field Service Technicians in researching and quoting parts
• Ability to multi-task and work in a fast past environment
• Interaction with vendors to gather pricing and availability of parts and to research part information not readily available in parts manuals or accessible in vendor online portals
• Manage the order process from first contact through order fulfilment. Including providing updates to customers on the status of their orders.
• Utilize machine tool manuals, online information, and vendor resources to research machine parts by model and serial number.
• Process incoming Return Material Authorization (RMA) orders from Customers.
• Submits necessary refund or adjustment requests to resolve credit balance.

Other Functions:

• Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

• 5 years of experience in a customer service role
• Ability to work successfully in a team
• Proven experience exhibiting strong organizational skills, good work ethics and proper time management
• Ability to prioritize while maintaining attention to detail
• Proficiently in MS Office

What's in it for You:
We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

• Competitive starting salary
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
• 3+ Weeks' Vacation to Start
• 10 Company Paid Holidays
• 401(k) retirement plan with company contribution
• Tuition reimbursement
• Employee appreciation events and perks
• Employee Assistance Program

Mental and physical requirements:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged period of times.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
• Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

Cincinnati, OH

Requisition #998A