Manager, IT Server Operations (Finance)
Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity. Make the most of your talents in a fast-paced environment driven by people who strive for achievement. Enjoy corporate strength, stability, and a rewarding career at a growing industry-leading and diverse operating company with a track record for success. Tap into the professional possibilities of Enterprise Products Company. The IT Server Operations Manager provides strategic leadership for a team responsible for maintaining enterprise server infrastructure reliability, optimizing performance, and ensuring business continuity across both legacy systems and cloud environments. This role is essential for driving operational excellence and technological advancement within the organization's infrastructure landscape. O ther responsibilities include, but are not limited to:
- Manage and lead a high-performing team of server operations specialists through effective mentorship, performance management, and professional development initiatives
- Establish and oversee comprehensive monitoring solutions across traditional infrastructure and cloud-based environments
- Ensure operational coverage by implementing comprehensive scheduling for server operations personnel within the Network Operations Center
- Manage server procurement processes and oversee installation, provisioning, and maintenance activities in both local and remote data center environments
- As part of the Network Operation Center, collaborate with network operations to define, implement, and continuously enhance monitoring frameworks for both current infrastructure and future environment deployments
- Define, implement, and maintain service level agreements (SLAs), operational metrics, and executive performance dashboards
- Spearhead continuous improvement initiatives to enhance operational efficiency and service delivery
- Facilitate knowledge transfer between legacy monitoring systems and modern infrastructure tooling
- Partner with IT leadership on infrastructure strategy development and technology roadmap planning
- Orchestrate incident response protocols and implement robust preventative measures
- Direct capacity planning efforts and resource optimization across the server infrastructure ecosystem
- Communicate effectively with technical and non-technical stakeholders, translating complex concepts into business-relevant insights
- Minimum 5 years of progressive experience managing IT support engineers and specialists
- Minimum 10 years of professional experience in enterprise server operations
- Proven track record working within a Network Operations Center (NOC) environment, with expertise in server performance monitoring, health assessment, and availability management
- Demonstrated leadership capabilities with a history of building and developing high-performance technical teams
- Established record of successful collaboration with security teams on infrastructure protection initiatives
- Advanced proficiency with enterprise monitoring platforms including Dynatrace, SolarWinds Orion, Prometheus, and Grafana
- Expertise in server performance management, including proactive monitoring frameworks, capacity planning, and infrastructure optimization
- Comprehensive knowledge of Windows Server and Linux Server environments
- Demonstrated experience implementing automated remediation solutions for common server issues
- Strong background in infrastructure automation and scripting (Ansible, Python, PowerShell, Bash)
- Experience implementing and managing monitoring solutions for Kubernetes clusters
- In-depth knowledge of AWS and Azure operations and monitoring toolsets
- Proven success managing hybrid infrastructure environments
- Thorough understanding of infrastructure-as-code principles and implementation methodologies
- Experience developing and implementing cost optimization strategies across cloud environments
- Knowledge of cloud security best practices and regulatory compliance frameworks
