Resource Allocation Specialist (Transportation)

Flagger Force, an industry leader in traffic control, is currently hiring a Resource Allocation Specialist. This position will be based out of our Operations Services Center located in Hummelstown, PA.

The Resource Allocation Specialist position is responsible for providing primary dispatch to client orders and supporting client services functions while working in accordance with company values, vision, and mission.

Primary Responsibilities:

Work cross functionally with all OSC departments and Field Operations; collaborate to resolve client impacts and field operations issues/needs
De-escalate calls with clients and field employees; recognize when to escalate issues/concerns to appropriate staff.
Maintain basic knowledge of office and field policies pertaining to dispatch operations.
Navigate internal computer system HAMs module to check employee availability and restrictions to perform effective dispatches.
Working knowledge of how to enter Incident Reports and capture accurate details.
Accurately enter and edit orders in the internal computer system (i.e. changes to: address, start time, crew size, Work Order #, Traffic Control Request, standing orders and equipment needs).
Learn and maintain working knowledge of PreCon standard operating procedures.
Participate in storm response and emergency order duties as required by the storm response and emergency order SOPs, and as needed based on order volume.
Build working relationships with field management and field operations to plan orders.
Prepare regional dispatch to maximize use of employee and equipment resources in an accurate, logical, and safe manner.
Review client orders daily to create consistency for employee and client experience.
Dispatch and maintain Driver/Rider & Mentor/Mentee pairings.
Identify and communicate support needs for traveling employees.
Manage hotel bookings for primary dispatch.
Complete required reporting (i.e. dispatch updates and market specific primary dispatch report) accurately and on time.
Monitor asset telematics in relation to orders and assets.
Update and maintain internal computer systems and records for equipment shifting and staged locations; identify and escalate upcoming equipment needs.
Perform special projects as needed or assigned by appropriate supervisor and manager.

What Flagger Force Offers:

Medical, vision and dental insurance
401k w/company match
Generous paid time off
On-site fitness facility
Paid holidays
Health savings account
Company paid benefits (long term disability and basic life/AD&D)
Employee assistance program
Tuition and education assistance
Employee appreciation events
Giving back to the communities we serve through paid volunteer time off
Professional development opportunities