Operations Manager (Finance)
Operations Manager
Houston Headquarters, 2103 CityWest Blvd, Houston, Texas, United States of America Req #112
Monday, February 3, 2025
The Operations Manager - Ancillary Services is accountable for the client satisfaction, relationship and resources for aligned clients. A typical client alignment consists of a group of clients with various degrees of size and complexity. The Operations Manager - Ancillary Services is accountable for all aspects of COBRA and Direct Bill administration for their clients both internally and externally to clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interpret and understand business requirements and able to translate and convert those requirements into system configuration of the COBRA and Direct Bill system
- Perform configuration setup and conversion activities within the system
- Maintain administration system security profiles
- Work with client implementation managers to set up the configuration for new clients
- Manage user access and implement Empyrean's security policy within the platform
- Work with the application technology provider to coordinate, test, and rollout new feature releases of the platform
- Understand how data interchange into and out of the system impacts business processes
- Understand expectations that were set with clients and recognize when issues/events may affect delivery
- Share acquired skills with team members, support application training, and develop a backup specialist
- Ensure that there is proper documentation of standard system administration procedures
- Monitor data exchange processes. Analyze/interpret process results and assist Client Operations teams in providing solutions for the errors that occurred during the process.
- Hold aligned resources accountable for behaviors that support Empyrean's policies and procedures
- Perform other job-related duties as assigned
REQUIRED SKILLS AND ABILITIES
- Strong analytical skills
- Well-developed written and verbal communication skills, specifically documentation skills
- Strong attention to detail and quality conscious, yet open and flexible to others' ideas and suggestions
- Client service oriented
- Proven ability to meet deadlines and work effectively in a multi-tasking environment
- Proficient in coaching others
- Strong ability to diagnose issues and resolve
- Excellent working knowledge of MS Excel and other analytical tools
KNOWLEDGE, EXPERIENCE AND/OR EDUCATION REQUIREMENTS
- Bachelor's degree preferred but not required
- In lieu of Bachelor's degree, equivalent years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
- 3-5 years of experience of health and welfare administration
- Advanced knowledge of benefits business, including products and services, operations, and delivery
- Knowledge of general system environment and process flow
- Regulatory and legislative knowledge in aligned service area (Health & Welfare)
- Understanding of benefits outsourcing systems and application platform
- Or, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
Disclaimer: Managers have the right to assign or redesign the responsibilities of the above mentioned job description without notice and at any time
Other details
- Pay Type Salary
- Employment Indicator Seasonal
