Solutions Engineer III - GSIs (Education)
At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
The Solutions Engineer II(SE) is a technical role that is part of a highly technical sales team, which supports sales and promotes customer satisfaction. Primarily providing pre-sales technical support for the implementation of products/applications/solutions. This includes presentations, product demonstrations, assessment of potential application of F5 solutions, and the development of account plans.
Primary Responsibilities:
- Responsible for upholding F5's Business Code of Ethics and for promptly reporting violations of the Code or other company policies.
- Act as a trusted advisor providing technical expertise through Sales presentations, Solution designs, Solution demonstrations, and Proof of Concepts/Value
- Develop and Maintain a high level of technical knowledge of F5 product set, the relevant industry, and Sales aptitude
- Design differentiating solutions and articulate technical and business value of F5 Solutions against competitors.
- Design technical solutions that can solve customer business problems or create a new service offerings
- Participate in the development and support of content (presentations, WP's, use cases…) for customers and partners
- Maintain knowledge of competitive landscape and share with peer group
- Foster a collaborative, team-based environment, sharing best practices and success and building lasting relationships
- Own or assist on Change Request (CR) and Customer Special Request (CSR) cases on behalf of customer
- Perform other related duties as assigned
Customer support activities include:
- Can articulate the F5 Sales Strategy, Messaging, and positioning F5 value proposition for customer business objectives
- Develop and maintain trusted advisor relationships with customer technology staff and management
- Consistently provide world-class customer service during pre-sales and post-sales activities
- Can deliver sales pitch/whiteboards at CxO level through to detailed technical staff
- Actively use Salesforce.com for each opportunity and named account
- Partner with sales team to develop and manage Technical Account Plan and/or Territory Account Plans
- Understand and effectively utilize F5 organizational resources
- Actively utilize SE tools: CSR, Idea, Hive, Mainstreet, and others
- Identify and qualify technical opportunities
- Influence Sales strategy
- Determine viability of opportunity and map out account political structure
GSI and Channel support activities include:
- Support F5's GSI and channel partner sales initiatives
- Provide GSI partners sustainable training on F5 solutions and competitive differentiation
- Provide GSI partners technical expertise and oversight as required
- Proactively provide consultative support
- Work in collaboration with Channel and Sales management to establish partners and to qualify partner's ability to sell F5 solutions
Post sales activities include:
- Understand and follow escalation process
- Partner with the F5 Technical Support and customers/partners to resolve issues
Knowledge, Skills and Abilities:
- Expert written and oral communication skills
- Expert presentation skills
- Network Design background
Qualifications:
- 8+ years related industry experience
- 4+ years pre-sales experience
- Expert F5 solution knowledge and relevant experience
- Consistent contributor at regional or Theater level
- BS/BA or equivalent work experience
Physical Demands and Work Environment:
- Duties are performed in a normal office environment while sitting at a desk or computer table.
- Duties require the ability to utilize a computer, communicate over the telephone, and read printed material.
- Duties will require being on call periodically and working outside normal working hours (evenings and weekends).
- Duties may require out of town travel up to 30 - 40% of the time.
- Duties may require international travel up to 20 - 25% of the time.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
#LI-KT1
F5, Inc. is an equal opportunity employer and strongly supports diversity in the workplace.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $153,526.00 - $230,288.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5's differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5's benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.
