Community Program Manager (Finance)

We are Omnissa!

The world is evolving fast, and organizations everywhere-from corporations to schools-are under immense pressure to provide flexible, work-from-anywhere solutions. They need IT infrastructure that empowers employees and customers to access applications from any device, on any cloud, all while maintaining top-tier security. That's where Omnissa comes in.

The Omnissa Platform is the first AI-driven digital work platform that enables smart, seamless and secure work experiences from anywhere. It uniquely integrates multiple industry-leading solutions including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance through common data, identity, administration, and automation services. Built on the vision of autonomous workspaces - self configuring, self-healing, and self-securing - Omnissa continuously adapts to the way people work; delivering personalized and engaging employee experiences, while optimizing security, IT operations and costs. we're experiencing rapid growth-and this is just the beginning of our journey!

At Omnissa, we're driven by a shared mission to maximize value for our customers. Our five Core Values guide us: Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value-all with the aim of achieving shared success for our clients and our team. As a global private company with over 4,000 employees, we're always looking for passionate, talented individuals to join us. If you're ready to make an impact and help shape the future of work, we'd love to hear from you!

What is the opportunity?:

Community Program Manager - Product Specialist and Technical Enablement team

We are seeking a highly skilled Community Program Manager to join our Product Specialist and Technical Enablement team within the Product Management organization. In this customer-facing role you will work to foster connection and engagement within our community, bridging communications between Omnissa users and our internal teams via our forums, social media, and in-person events. The ideal candidate should be creative, detail-oriented, and well-versed in collaborating as part of a distributed, global team. To be successful in this fast-paced role you will need excellent communication, prioritization, and time management skills. You should also enjoy working directly with customers, embrace new challenges, and be willing to travel to events as needed.

Here's more:

• Community forums engagement & support: Act as a forum administrator and engage directly with our users on community.omnissa.com to encourage interaction and provide support when necessary. Many user questions are quickly answered by other Omnissa employees, but if any go unanswered the Community team works to connect that user with the proper channels to get the help they need.

• Webinar production: Manage production of live webinars, partnering across the Product Management team to source content and guest presenters. Duties will include scheduling with guest presenters, promoting upcoming sessions, producing the live streams using StreamYard, and sharing the VOD after the stream ends.

• Content creation and social media management: Partner with the rest of the Community team to build out our editorial calendar. Create and post content from the editorial calendar and manage responsive engagement across channels.

• Reporting and analysis: Gather data to measure team impact. Data will include usage metrics from our forums, as well as owned social performance and sentiment analysis gathered via Sprout Social. These findings will be used to inform team strategies as we work to hit our goals, and in monthly internal newsletters.

• Event planning and attendance: Partner with other community team members, as well as the corporate marketing team to help support event logistics for in-person and virtual events/meetups. Travel to represent the company at industry conferences and events, where you will engage directly with customers and partners.

• General program management: Partner with the rest of the community team on the shared duties necessary to manage various aspects of our program. Examples include managing the application intake and review process for our Tech Insiders program each year, annual planning around team goals and strategies, and administrative tasks for our forums site.

• Ad hoc tasks: Community management duties are often different from day to day as our users' needs change and grow. Team members should be ready to work together to find solutions and take on new challenges as they arise.

What will you bring to Omnissa?:

• 4+ years of relevant experience in community and social media management, preferably within the tech industry.

• Exceptional verbal and written communication skills. Proven ability to craft clear and compelling messages, whether it's an email to a colleague or a social media post.

• A keen attention to detail, organizational skills, and a high quality bar for creating and reviewing content.

• Strong collaboration skills with teammates and cross functionally, with a willingness to dive into issues and problem solve when needed.

• Experience gathering, analyzing, and reporting on social metrics and other data. Proficiency with Excel and Sprout Social or other social analytics tools preferred.

• Willingness and ability to travel frequently, including international travel as needed.

• Experience with live content creation (streaming, podcasting, etc.) preferred, and/or a can-do attitude and willingness to learn.

What you can expect:

• Impactful work: Contribute to cutting-edge solutions that shape the future of end user computing.

• Supportive leadership: The hiring manager is Dale Carter, Director, Product Specialist and Technical Enablement team. Dale has over 30 years of industry experience in professional services, systems engineering, and technical marketing. He has been with the company for 14+ years and has excellent relationships across organizations.

• Collaborative culture: Work with talented professionals in a supportive and inclusive environment.

• Professional growth: Opportunities for continuous learning and career advancement.

Location: Remote Home Office

Omnissa industry recognition and awards:

• Gartner Magic Quadrant: Consistently positioned as a leader in Gartner's Magic Quadrant for Desktop as a Service (DaaS) and Virtual Desktop Infrastructure (VDI).

• IDC MarketScape Q2 2024: Recognized as a leader in IDC MarketScape reports for EUC.

• Forrester Wave report for Q4 2023: VMware Workspace ONE received the highest scores in the current offering category and the second-highest scores in the strategy category.

• Customer Satisfaction and Reviews: High ratings and positive reviews on platforms like Gartner Peer Insights and TrustRadius.

"Omnissa is committed to building a workforce that reflects the communities we serve across the globe. We believe this brings unique perspectives, experiences, and ideas, which are essential for driving innovation and achieving business success. We hire based on merit and with equal opportunity for all."