TELECOMMUTE CUSTOMER CARE ASSOCIATE (Finance)

About Us:

Colonial Parking is a local, family-owned parking operator dedicated to providing comprehensive market presence and unparalleled service to customers throughout the DMV area. Our relationships with our customers and clients are rooted in integrity, accountability, and exceptional client service.

Position Overview:

As a Telecommute Customer Care Associate, you will play a vital role in enhancing the level of service we provide to our clients and parking customers. You will manage incoming intercom calls, telephone inquiries, emails, and all aspects of customer contact within the Remote Management Center. We seek individuals who maintain a positive attitude while working in a fast-paced environment and can swiftly identify and resolve customer inquiries.

Key Responsibilities:

• Handle incoming calls and communications with professionalism and empathy.
• Quickly assess and resolve customer inquiries and issues.
• Adapt to changing demands and priorities in a dynamic work environment.
• Maintain a high standard of customer service while effectively managing multiple tasks.
• Collaborate with team members to improve service delivery and client satisfaction.

Minimum Qualifications:

• High School Diploma with at least 1 year of experience in a call center environment, focusing on high-level interactions with customers and clients.
• Comfort in a fast-paced, ever-changing work environment.
• Strong verbal and written communication skills.

• Flexibility to work various shifts, including weekends.

What We Offer:

• An opportunity to work with a team of top-notch parking professionals.
• Career advancement and development opportunities.
• Competitive pay.