Vice President, Relationship Manager (Finance)
The Relationship Manager is an inside/outside sales and service position who will support new and existing customers by understanding their financial needs, recommending and opening appropriate products and services, resolving customer issues and proactively marketing, selling, and referring products and services to new and existing customers. The Relationship Manager also develops and maintains positive business relationships with potential and existing customers primarily through an outside calling effort to fully understand their banking needs while identifying cross-sell opportunities to enhance and deepen the customer relationships. This position is responsible for generating leads through prospecting and networking within assigned areas outside the bank. The primary focus is on generating new loan and deposit relationships, developing current customers, and managing relationships with clear expectations on exceeding sales and service goals. You'll be able to help contribute to this by:
Job Duties:
- Become knowledgeable about all bank products and operations and be able to apply this knowledge in active contact with prospects and customers.
- Understand and answer all questions regarding bank products and services.
- Make retention and business development calls on existing and potential new clients.
- Document calls in internal sales-call logging software.
- Identify potential markets and leads for business development.
- Educate customers about the Bank's sales and service delivery options and recommend the appropriate products and services matching the customer's needs.
- Establish meetings with potential customers through personal calling efforts, referrals and other contacts to discuss business needs and recommend ways in which the bank can serve their needs.
- Open and manage account relationships.
- Develop and manage loan portfolios for the bank
- Remain knowledgeable of market and industry trends, competitors, and leading customer strategies.
- Demonstrate the ability to be a calling officer and prospect for new loans.
- Develop collaborative relationships with the location staff and participate in cross-selling efforts to new and existing customers including business lending, deposits, cash management, personal banking, investment, and trust services.
- Develop measurable goals and objectives that focus on both customer service and long-term profits.
- Demonstrate superior credit skills and loan management abilities for presenting new loans for approval and also maintain existing loan portfolio.
- Work with Market Management to formulate strategic planning goals and objectives to grow the location's deposit and loan portfolio while also meeting the market's profitability goals while providing deposit and loan services for our customers and cultivating relationships with potential customers to drive loan growth.
- Promote and sell Business Banking and Treasury Management products and services to generate noninterest fee income for the Bank and deepen customer relationships.
- Develop networking contacts and relationships through active participation in relevant community or professional organizations.
- Follow and adhere to all operational and security policies and procedures.
- Comply with compliance and privacy policies and procedures to maintain customer confidentiality and information protection.
- Comply with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
- Complete and pass all regulatory compliance training as assigned.
- Perform any additional duties and tasks assigned by management.
Qualifications & Skills:
- Strong knowledge of Microsoft Office products, Internet, Social Media and Website navigation.
- Self-motivated with a strong work ethic and ability to handle high pressure situations.
- Must have exceptional management, organizational, communication and customer relations skills.
- Ability to set strategic goals and ensure high quality of products and services.
- Strong outbound telephone skills.
- Demonstrated ability to make one-on-one and group demonstrations
- Highly flexible schedule.
Education, Experience & Licenses:
- Bachelor's degree required with a major in Business or related field. Equivalent work experience may substitute this requirement.
- Minimum of five years Treasury management, sales, or other directly related experience required.
Experience
Required- 5 - 6 years: Minimum five years Treasury Management, sales, or other directly related experience required.
- 5 - 6 years: Experience prospecting for new loans
- 1 - 2 years: Formal credit training preferred
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
See job description