Customer Service Specialist (Manufacturing)

• Ensures timely order entry and proactively manages order timelines for assigned account(s)
• Proactively monitors open orders to advise key stakeholders of possible lead time challenges
• Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
• Receives and responds to customer complaints and processes appropriate corrective actions
• Supports pricing requests
• Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
• Prepares purchase orders for outside materials
• Prepares and reviews required business reports
• Supports continuous improvement initiatives

Education & Experience Requirements

• High school diploma or equivalent required
• Minimum of 4 years of relevant experience required
• Prior display, graphic, and/or contract packaging industry experience preferred
• Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint; SAP knowledge preferred

Knowledge, Skills & Abilities

• Ability to design, implement and execute CRM business processes and associated applications
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards and procedures guiding customer interactions
• Knowledge of practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
• SAP knowledge preferred

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Position may be based at Menasha Packaging site
• Knowledge of and ability to implement effective strategies and activities that promote long-term customer loyalty
• Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
• Familiarity with organization's policies, standards and procedures guiding customer interactions
• Knowledge of practices, tools, and techniques for communicating with a customer
• Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests

Physical Requirements & Work Environment

• Primarily works in an office environment with occasional time spent in a production and/or warehouse setting
• Position may be based at Menasha Packaging site