Branch Manager (Project Management)
Ready for your next career opportunity? Look no further, The Turtle is looking to hire you!
Join the team that invests as much in their teammates as they do their customers!
When you're a McCall Branch Manager, you're the leader cultivating a team to deliver top-notch service from the company protecting Florida homes and businesses for over 50 years.
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Responsibilities
General Summary
When you're a McCall Branch Manager, you're the leader cultivating a team to deliver top-notch service from the company protecting Florida homes and businesses for over 50 years.
Our Branch Manager position is for those who thrive on the challenge of growing a high-performance business and team. Your competitive drive enables you to meet and exceed key performance goals, and your desire to build a team helps you cultivate an exceptional work environment. You can take pride when your entrepreneurial skills lead to business growth while being supported by the McCall team. You can even earn your way to an annual rewards trip honoring top performers in addition to quarterly and annual incentive bonuses.
You'll have more than a job—you'll have a career with growth potential and benefits that go beyond the basics. This includes a company vehicle, competitive pay and a 401(k) program. Not to mention, you'll receive opportunities to volunteer and give back.
McCall has a strong people-focused culture and unrivaled training, so you will have all that you need to be successful in your new role. Plus, if there's one thing we know at McCall, it's that pests keep coming back, and that makes our industry recession resistant.
Principal Duties and Responsibilities:
- Assuming leadership of an entire service operation upon completion of paid training
- Leading and motivating the service team to consistently provide World-Class Service
- Assisting with recruiting top talent
- Training and developing service and sales professionals
- Leading training meetings
- Ensuring customer expectations are achieved through inspections, evaluations and providing outstanding customer service every time
- Providing highly skilled “hands on” management
- Proven leadership skills, with heavy customer and employee interaction experience
- Monitoring scheduling, routing and inventory to drive efficiencies and productivity
- Excellent communication skills and the ability to multi-task in a fast paced environment
Qualifications
Position Eligibility:
- High school graduate or equivalent.
- Prefer certification in at least one of the following: GHP, Fume, WDO.
- Ability to work independently.
- Excellent verbal communications skills.
- Written communications skills.
- Problem solving/trouble shooting skills.
- Computer skills (MS Windows, MS Word, MS Excel)
Competency:
- Obtain certification in GHP, Fume and WDO within 12 months of assuming the branch manager position.
- Knowledge of emergency procedures.
- Knowledge of company operating procedures.
Accountability
- Meet sales and production objectives
- Meet account retention objectives
- Meet collection objectives.
- Demonstrate effective supervisory and management practices.
Experience
- 3 - 5 years: Mentoring, coaching, motivating and training
- 3 - 5 years: Demonstrated customer relations experience
- 3 - 5 years: P&L responsibility experience and an acute understanding of expense control strategies
- 3 - 5 years: Operations management experience with a results-driven company
- Pest Control Expereince is a must
Overall Physical Requirements:
Standing:
Up to 50% of the time while completing paperwork, providing service and communicating with customer.
Sitting:
Average of 25% of the time while driving, completing paperwork in the office.
Walking:
Up to 30% of the time while providing service.
Bending:
Occasionally (1-20% of the time) while inspecting, or providing service.
Lifting:
Occasionally (1-20% of the time) while mixing products, performing service.
Pushing/Pulling:
Occasionally (1-10% of the time) while providing service.
Reaching Above: Forward: Down:
Occasionally (1-10% of the time) while providing service.
McCall is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer
