Computer Arts, Inc.
Software Support-Law Enforcement Software (Information Technology)
Client Application Support -Law Enforcement
Computer Arts, Inc / Harris Local Government (HLG) – Meridian, ID
In this role, you will be supported by a great team, in providing exceptional customer service and development support.
What your impact will be:
• Operate as a frontline, primary support liaison between Computer Arts, Inc and our clients and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
• Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
• Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
• Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved
• Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
• Maximize and maintain current knowledge and awareness of applications and related technologies
• Email technology troubleshooting
• Maintain product updates through customer outreach and internal development
• Ability to interpret requirements, and recommend solutions that best address clients' needs
• Excellent analytical, research and problem-solving skills with a strong ability to multi-task and prioritize work effectively
• Strong ability to multi-task and prioritize work effectively
• Exceptional attention to detail and the ability to grasp concepts quickly
• Other duties as assigned by management.
Product Focus:
What will help you stand out: