Data & Business Intelligence Analyst - HYBRID (Information Technology)

Penn National Insurance is looking to add a Data & Business Intelligence Analyst to our incredible IT team! This is a hybrid position reporting to the home office in Harrisburg, PA.

The Data and Business Intelligence Analyst position resides in the Information Technology department on the Enterprise Data Warehouse team.  This position supports data collection, manipulation, reporting, and analysis in support of the Enterprise Data Warehouse, Advanced Analytics, and other areas within the company.

 

COMPETENCIES AND ESSENTIAL DUTIES OF THE DATA AND BUSINESS INTELLIGENCE ANALYST

 

Business Acumen             

• Maintains and updates data including extracts, queries, aggregates, and snapshots.
• Extracts data for ad hoc predictive modeling projects.
• Identifies and recommends internal and external data to be used for modeling and/or decision making.
• Provides data and analysis for ad hoc projects as directed.
• Has practical knowledge of various internal data sources (i.e., policy admin systems, claims systems, IT systems).
• Is aware of workflows in various departments throughout the organization.
• Creates and updates or modifies systems documentation including, but not limited to: business or systems requirements, change requests, workbooks, test matrices, test cases on new product development, and report layouts.  Documentation is used by programmers/developers to program changes to production systems. (Applies to IT EDW) 
• Develops and delivers system training courses for corporate and service office business clients. (Applies to IT EDW)

 

Negotiation        

• Supports data needs of Commercial Lines, Personal Lines, Claims, IT, Actuarial, Finance, Statistics, Customer Experience, and Field Operations.
• Collaborates with staff throughout the organization to solve problems and suggest efficient processes.
• Actively participates in meetings involving several different departments.

 

Results Oriented               

• Assists Enterprise Data Warehouse team with metadata and ad hoc data extracts.
• Tests data extracts, queries, aggregates, and snapshots.
• Estimates, plans, leads, organizes, controls, and reports status for small-to-medium sized “planned” projects (or subsystems of strategic projects) or supports teams with several cross-functional team members. (Applies to IT EDW)

 

Time & Priority Management     

• Supports modelers with data needs in large modeling projects as well as smaller ad hoc projects.

 

Decision Making               

• Analyzes data quality and recommend improvements.
• Acts as a liaison between business and IT personnel.
• Designs and programs ad hoc business intelligence.

 

Embraces Data Analytics               

• Identifies problems that data analytics might help solve and/or opportunities to use data analytics to guide decisions.
• Understands data available within specific domain.
• Considers data with curiosity tempered by skepticism.
• Recognizes unexpected patterns in data.
• Has basic understanding of predictive analytics and statistics.
• Compiles, manipulates, synthesizes, validates, and analyzes data.
• Effectively communicates analytics results graphically and via narrative.
• Performs various projects requested or assigned by the Manager of Data Warehouse & Business Intelligence, IT Team Leader

 

CORPORATE CORE COMPETENCIES OF THE DATA AND BUSINESS INTELLIGENCE ANALYST

 

Effectively Communicates and Connects 

• Communicates and negotiates effectively with peers regarding work outcomes.
• Influences by making a strong case, bringing other people on the team to understand the presented viewpoint.
• Provides feedback and is clear when disagreeing with an approach; offers suggestions for improvement.
• Attentively listens and asks clarifying questions and paraphrases to enhance understanding.
• Builds and nurtures positive relationships within the workplace.

 

Customer Focused           

• Identifies explicit and implied customer needs.
• Asks probing questions to fully understand business requirements.
• Develops positive relationships with customers by meeting their needs as well as incorporating their feedback.
• Responds quickly and acts with high quality solutions that address needs and improve overall customer experience.
• Owns resolution of customer experience outcome.

 

Talent Development Mindset       

• Discusses technical and professional development with peers to gain suggestions for further development.
• Actively seeks and acts on opportunities to recognize peers for high performance.
• Stays alert to identify learning opportunities for self.

 

Demonstrates Adaptability

• Contributes to progressive thinking within the team by posing questions that challenge traditional methods or processes.
• Proposes ideas and suggests new approaches to tackling own work tasks and issues in a better way to drive organization success.
• Participates in and actively supports change initiatives and provides ideas to promote their success.
• Recognizes and manages an ambiguous work environment.
• Demonstrates flexibility in generating alternative solutions and recommendations.

 

Demonstrates Accountability      

• Applies judgment in making decisions about own work and takes responsibility for actions.
• Demonstrates reliability by producing steady work results and delivering on commitments to team members on time.
• Takes responsibility for regularly seeking and applying feedback and actively learning from errors and setbacks.
• Understands the mission of the organization.

 

SPECIAL RELATIONSHIPS FOR THE DATA AND BUSINESS INTELLIGENCE ANALYST

 

Interacts primarily with Advanced Analytics and IT developers and analysts, but also interacts extensively with others requiring data and business intelligence including Commercial Lines, Personal Lines, Claims, Actuarial, Finance, Statistics, Customer Experience, Field Operations, and external data vendors.

 

QUALIFICATIONS FOR THE DATA AND BUSINESS INTELLIGENCE ANALYST

 

Education/Credentials

Bachelor's Degree in Mathematics, Computer Science, or a related field

 

Experience           

• Minimum of 2 years professional statistical or analytical experience, preferably within a property and casualty insurance environment
• Programming skills in structured query language or other data management /analysis applications, such as Microsoft Access, SQL or other database program
• Experience designing reports for end-users preferred

 

Technical/Professional Knowledge            

• Working knowledge of the property/casualty insurance industry and operations 
• Excellent communications skills, both oral and written
• Strong organizational skills
• Strong time management skills
• Good interpersonal skills 
• Thorough knowledge of data warehousing and Penn National's Enterprise Data Warehouse
• Excellent PC skills, with an emphasis on Access, Excel, Pivot Tables, Power Pivot, and SharePoint
• Familiarity with Data Warehouse concepts (Kimball Star schema Fact and Dimensional data marts, Slowly Changing Dimensions, ETL and BI concepts)
• Familiarity with database querying language such as MS SQL.
• Working knowledge of relational databases as well as business object-oriented databases and XML.

 

Only candidates from the following states will be considered for positions at Penn National Insurance: Alabama, Delaware, Iowa, Maryland, Minnesota, North Carolina, New Jersey, Pennsylvania, South Carolina, Tennessee, Virginia, Wisconsin.

 

JOB REQUIREMENTS (as required by ADA – Americans with Disabilities Act)

• This position is primarily a sedentary position that requires occasional standing and walking throughout the office environment.
• Must be able to see and effectively use a computer monitor.
• Must be able to operate a computer, keyboard and applicable printers and other general office equipment.
• Must be able to access and enter information accurately using automated systems.
• Must be able to hear and communicate via the telephone and/or monitoring devices to both internal and external clients.
• Must be able to present information to individuals and groups.
• Must be able to interpret and apply concepts that may or may not be based upon established guidelines.
• Must be able to maintain acceptable attendance and adhere to scheduled work hours.