Branch Relationship Manager - Vancouver Main Branch (Project Management)

Job Summary: The Branch Relationship Manager – Vancouver Main Branch will lead a high-performing team to deliver exceptional financial solutions, with a focus on nonprofit and commercial banking, alongside a strong consumer banking presence. This role is responsible for overseeing daily operations, driving business development, and fostering strong client relationships across all segments.

The Branch Manager will serve as a key ambassador for the organization, expanding the branch's influence through community engagement, strategic partnerships, and targeted growth initiatives. This includes driving new customer acquisition, enhancing loyalty, and ensuring operational excellence.

With a focus on profitability and team development, the Branch Manager will uphold Riverview Bank's mission, values, and strategic objectives while continuously improving performance and market presence.

The salary for this role will be between $85,583 and $126,663. The specific salary offered will depend on several factors including but not limited to applicant's skills and prior relevant experience.  Hired candidate may be eligible for healthcare benefits, 401K plan, short term & long-term disability coverage, life insurance, vacation & sick time, educational assistance, and several holidays.  Certain roles are eligible for additional rewards

Essential Duties and Responsibilities:

 Drive Branch Profitability & Growth: Lead strategic initiatives to expand loans, deposits, and overall branch profitability by developing new business opportunities and strengthening relationships with commercial clients through personalized service and targeted marketing. Identify and capitalize on opportunities across business, commercial, and consumer lending to accelerate growth.

Partnership Collaboration – Foster strong, cross-functional partnerships across Business Banking, Treasury Management, Commercial Banking, and Trust to expand the existing client base and drive new relationship growth for the bank.

Business Development & Networking: Cultivate and maintain meaningful relationships with local business owners, high-net-worth individuals, and key influencers. Leverage these relationships to generate leads, referrals, and new business opportunities that support the achievement of branch goals.

Community Engagement & Brand Promotion: Proactively engage with the community to elevate Riverview's visibility and foster brand loyalty through sponsorships, events, and meaningful interactions. Position the branch as a trusted and valued partner within the community.

Client Relationship Management: Build and nurture long-term relationships with business and institutional clients, providing tailored financial solutions that meet their evolving needs. Utilize a deep understanding of clients' business life cycles and cash flow to uncover lending opportunities, driving both retention and sustained growth.

Performance & Strategy Leadership: Lead the development and execution of strategies to achieve key objectives, including loan referrals, deposit growth, and overall branch performance. Ensure alignment with the bank's strategic goals and regulatory requirements, while delivering exceptional results.

Business Proposal Development: Spearhead the creation of customized proposals for commercial clients, encompassing loans, treasury management, and wealth management services, while ensuring compliance with banking regulations and internal policies.

External Partnerships: Build and sustain strong relationships with external partners, including financial advisors, accountants, and attorneys, to expand the branch's referral network and support business development efforts.

Client Satisfaction & Relationship Growth: Actively anticipate and address client needs, cultivating long-term satisfaction and loyalty. Identify new business opportunities in deposits and loans, fostering growth and strengthening relationships with existing clients.

Industry Representation: Represent Riverview at industry events, seminars, and conferences, promoting the bank's services and reinforcing its leadership in commercial and business banking.

Company-Wide Support: Contribute to corporate programs and initiatives, collaborating with senior leadership to support the bank's broader objectives and ensure organizational success.

Lending Responsibilities: Take on additional business lending responsibilities, ensuring the branch maintains a diverse and profitable loan portfolio.

Team Development & Training: Oversee team performance, ensuring timely and effective completion of training programs. Support continuous professional development, empowering team to grow both individually and as part of the team.

Compliance & Education: Stay abreast of industry trends and Riverview's internal policies and procedures. Complete necessary training and certifications to maintain professional qualifications and uphold the bank's high standards of compliance.

Supervisory Responsibilities: Leads and supervises a team of employees, including both direct reports and supervisors. Responsible for guiding the hiring, training, and development processes, as well as conducting performance evaluations. Takes proactive steps to address performance issues and fosters a positive, growth-oriented environment.

Additional Responsibilities: Undertake other relevant duties as assigned to support the evolving needs of the business and ensure efficient branch operations.

 

QUALIFICATIONS:

Professionalism: Exhibits a high level of professionalism, maintaining integrity and ensuring quality service delivery in all aspects of the role.

Leadership: Demonstrates the ability to lead teams effectively, manage performance, and inspire collaboration to meet organizational goals.

Effective Communication: Exceptional verbal and written communication skills, with the ability to engage and collaborate with a diverse range of stakeholders, including employees, clients, business partners, and the public.

Financial Expertise: A solid understanding of financial principles, including the ability to manage and interpret financial data, and apply key concepts such as discounts, interest, commissions, and other financial variables.

Analytical Capability: Strong problem-solving skills with the ability to analyze complex data, identify key issues, and propose practical, actionable solutions.

Technical Proficiency: Proficiency with the Microsoft Office Suite (or equivalent software), and the ability to quickly adapt to new technologies and tools relevant to the role.

Leadership Excellence: Proven leadership ability with a focus on team development, fostering collaboration, and effectively managing team performance to achieve organizational goals.

 

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Minimum 5 years of recent experience in a retail banking branch environment; experience with a commercial bank is preferred.
• At least 2 years of direct leadership and management experience — required.
• Proven experience in retail bank sales, serving both consumer and small business clients – required.
• A High School diploma or equivalent – required.
• An Associate's degree or higher in Business, Accounting, and/or Finance – preferred.
• An equivalent combination of education and experience may be considered.

 

Licenses and Certifications:

The position may require National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008.  

Physical Demands:

While performing the duties of this job, the employee is regularly required to effectively communicate via phone/video, messaging, and email. The employee is required to use computer and office equipment such as a computer, printer, copier, as well as computer software such as Microsoft Office. You may also frequently be required to occupy a workstation for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

 

Work Environment:

The noise level in the work environment is usually moderate.

Work requires regular attendance, punctuality and adherence to agreed-upon schedule with willingness to work a flexible and/or rotating schedule.

 May be exposed to potential risk and hazard associated with criminal activity (e.g. robbery, and/or attempted robbery, fraud and security).

 

Note: This job description is not an all-inclusive list of essential duties. The Branch Manager may be required to perform other responsibilities as assigned. Riverview Bank reserves the right to modify this description at any time without notice. This position does not constitute a contract of employment and is subject to change at the discretion of management.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Retail Banking