HR Clinical Coordinator/Residential Coordinator (Healthcare)

JOB SUMMARY:

Reporting to the Program Director the Clinical Coordinator/ Residential Coordinator (CC/RC) is responsible for the coordination of all clinical services and for the-to-day operation and customer service of the residential facilities.

This includes:

• Coordination of Person-Centered Plans
• Medical appointments
• Assessments and consultations
• New admissions
• Behavioral Support Services
• Quality of data collection contained in clinical record
• Employee training of all clinical services
• The development and reviewing of all protocols
• Supervising and training the Direct Support Professionals (DSPs)
• Maintaining house/program budget
• Scheduling staff in a manner which limits overtime
• Working shifts as needed (to meet ratio needs)
• Maintaining a safe and orderly program in accordance with the Scope of Work and with Volunteers of America Chesapeake's policies and procedures

CLINICAL COORDINATOR ACTIVITIES:

• Identify any environmental risk issues and work to ensure all environments are Healthy, Safe and free from hazards.
• Ensure staff and individuals are taught about the Home and Community Based Settings rules.
• Ensure that Direct Support Professionals (DSPs) are trained on Individual PCP plans and goals by assisting with the development of competency-based trainings and examinations.

• Serve as a mentor/role model to staff and individuals receiving services.
• Promote the feeling of trust, dependability, and a stable work environment to encourage staff productivity.

• Collect and review all necessary information, assessments and reports to support development of annual person-centered plans. Ensure all clinical documentation and other information is gathered and is in place within designated time frames.
• Coordinate entire clinical component of services
• Ensure Person Centered Plans meet the hopes, dreams, aspirations and capabilities of the supported individual and focuses on individualized outcome achievements

• Audit medication administration record (MAR) weekly for accuracy and proper documentation. Complete medication error reports as necessary.
• Ensure specialized support elements are in place.
• Inform and maintain communication with service coordinators, families, on issues related to general medical concerns, illnesses, injuries and incidents.

• Encourage skill building in meal preparation and portion sizes for all people supported.
• Monitor staff for compliance with menus
• Work to develop healthy, person-centered menus and providing daily options for exercise and movement.

• Responsible for the development of monthly activity calendars that are person centered. Continuously work to connect people in their community to build natural supports.
• Recognize formally, and informally, holidays, special occasions and achievements of individuals with meaningful, appropriate celebrations.

• Establish effective communication efforts to individuals, families, staff through conversations and routine meetings.
• Ensure staff speak in a positive manner, using positive language which respects the supported individuals.

• Ensures benefit/entitlement programs are maximized and remain intact Medicaid, Medicare, etc.
• Ensure all billing census sheets are accurate/ and are submitted in a timely fashion.
• Support individuals in learning how to budget their finances

• Conduct quarterly record audits via random samplings.
• Ensure information within the records is accurate and up-to-date.
• Ensure all staff observes confidentiality and HIPAA standards.

• Support the development of individualized behavioral support services
• Ensure data collection is reviewed and interpreted monthly and submitted to the Behavior Specialist.
• Understands that behavior is communication and work to improve individual communication efforts.
• Assist in training staff on proper behavioral interventions and documentation where necessary.

• Participate as needed in providing documents for Human Rights Committees, serves as the primary contact to the LHRC/HRC/BMC/Incident Management Coordinator/Incident Review Committee and provide all relevant clinical information.
• Ensure rights are protected and maximized, and rights restrictions are minimized.

• Ensure accurate and timely incident reporting and cooperation with all investigations both internal and external.
• Work with staff to understand their roles as incident report writers.
• Reviews and completes all incident reports, and follows internal and external incident reporting policies.

• Assist staff in understanding their role as mandated reporters.
• Consistently monitors environments for abuse and neglect indicators.
• Support individuals in learning strategies to increase their personal safety.

• Ensure all regulations are in compliance with organizational and state standards.
• Ensure staff are familiar with organizational and state standards.

RESIDENTIAL COORDINATOR ACTIVITIES:

• Available by phone 24 hours a day, seven days a week, to ensure around the clock safety and supervision.
• Provides day-to-day supervision of DSPs to ensure their duties and responsibilities are completed    
• Run appointments and day program drops, as needed. 
• Completes payroll of assigned staff and completes payroll adjustments. 
• Maintains a safe, secure and healthy work environment for all persons served, staff, volunteers, and visitors.
•  Reports and documents unsafe conditions to the Clinical Coordinator.
•   Provide direct support to persons served, as needed, to meet ratio needs.
•  Delegate and ensure the replenishment of program supplies.
•  Ensures the ongoing maintenance of program van. Submit work orders, as needed.
• Facilitate monthly staff meetings in conjunction with QIDP.
• Provides support as necessary to ensure needs as identified by the Inter-Disciplinary Team are met including all quality of life issues.
•  Communicates and coordinates with families, members of the Inter-Disciplinary Team (IDT), the consumers' day program and other providers of services and supports as necessary and appropriate.
•  Supervises, schedules, trains and evaluates the Direct Support Professionals assisting in the home. Hires staff in accordance with company guidelines
•  Performs crisis intervention; provides emergency counseling assistance.
•  Plans, coordinates, and participates with individuals in social activities.
•  Participates in IDT planning, including assessment. Inspects the home and reports and resolves repairs and maintenance as needed. Insures fire and other-safety procedures area carried out as directed.
• Manages and acts as petty cash custodian for all client and house funds. Establishes and maintains consumer and facility files in accordance with state, local and company requirements.
•  Monitor activities or visitors in the home. Transport individuals and/or provides mobility training to assist individuals to go to appointments, community rehabilitation program, grocery shopping, etc.
• Ensures program compliance with Volunteers of America Chesapeake's policies and procedures. Maintain and improves public image for the program in the community.
• Participates in an on-call rotation to manage after hours crises and urgent situations. Carries a cell phone 24/7 to respond to emergencies.
• Perform other duties as assigned. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

OTHER:

• This position requires driving the company vehicle for company business including transporting individuals.  Must be privileged to drive according to the criteria set forth by Agency MVR guidelines.
• Valid driver's license in jurisdiction of residence
• Vehicle liability coverage if driving personal vehicle (on occasion, may be required to transport clients in personal vehicle)
• May be required to drive a van
• Acceptable EBI background, FBI Fingerprint (Field print), Child Protective Services (Central Registry), and OIG Exclusion check 
• Negative Drug/TB Screening 
• CPR/First Aid Certification must be acquired and maintained once employed
• Other trainings as required by DBHDS must be acquired and maintained once employed.

REQUIREMENTS

• High School diploma with at least 5 years of experience working in the field of intellectual or developmental disabilities; or an Associate's degree in a human services field with at least 2 years of experience working in the field of intellectual or developmental disabilities; or a Bachelor's degree in a human services field.
• A successful candidate must maintain certification in CPR and First Aid. CPR/First Aid Certification must be acquired and maintained once employed. Due to the requirements of the program and the population served, a bona-fide occupational qualification status may be established.
• Must be able to work a 40 hour weekly flexible schedule in an effort to meet the demands of the individuals in the home.
• Participate in weekend on-call rotation.
• Attend training activities, meetings, and routine supervision with the supervisor.
• Bilingual in any language a plus.

PHYSICAL REQUIREMENTS

•  The ability to safely operate a motor vehicle to transport oneself, individuals, and program supplies as necessary. 
•  The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.
• Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
• The ability to remain in a sitting position for extended periods of time. 
• Occasionally, ability to lift, carry, push, pull or otherwise move objects, including the human body.