Veterans Services Representative I/II (Finance)

The Department of Veterans' Services is seeking a Veterans Services Representative I/II for its Riverside office.

The selected candidate will support the department by aiding veterans, their dependents, and survivors in securing benefits from federal, state, and local governments. The Veterans Services Representative will study and understand the laws, regulations, and procedures governing veterans' benefits. They will assess veterans for entitlements, advocate for those seeking benefits, assist in completing and submitting Veteran Claims forms accurately, and aid in gathering evidence required for qualification. Additionally, they may deliver informative presentations on veterans' benefits to the public and fulfill other assigned duties.

The department seeks candidates with prior experience in veterans' services and benefits, proficiency in interviewing individuals to collect personal or medical information, and a background in delivering courteous customer service. Applicants with knowledge of the procedures involved in obtaining services and benefits for disabled veterans and their dependents, along with strong customer service, organizational, communication, and writing skills, are encouraged to apply.
Applicants who are Bilingual in Spanish are encouraged to apply.

Occasionally, this role may necessitate travel for events.

The role of Veterans Services Representative I differs from that of Veterans Services Representative II in that the latter involves performing a broader range of specialized clerical and technical tasks, requiring a deeper understanding and application of specific laws and regulations related to eligibility and application for veteran benefits.

Furthermore, the Veterans Services Representative II role is distinct from the Senior Veterans Services Representative position, as the latter may involve supervisory responsibilities over other Veterans Services personnel and/or leadership roles in the field.

Meet the Team!
Click here to learn about the County of Riverside's Department of Veterans' Services . Veterans Services Representative I:

• In a learning capacity, interview and advise veterans, their dependents and survivors concerning entitlement to benefits under federal, state and local provisions.
• Assist in the preparation and development of claims for financial, medical, burial, and educational benefits; guide applicants in the filing of appeals.
• Search for, analyze and screen evidence bearing on entitlements.
• Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims; contact lawyers, physicians, clergymen, and others to obtain further supporting evidence.

• Assist in obtaining government insurance coverage and benefits; develop applications for discharge upgrades.
• May be assigned to assist in field duties as needed; determine pertinent federal, state and local provisions as they relate to each claim.

Veterans Services Representative II:

• Interview and advise veterans, their dependents and survivors concerning entitlement to benefits under federal, state and local provisions.

• May be assigned field duties as needed; determine pertinent federal, state and local provisions as they relate to each claim.

• Prepare, develop and prosecute Veterans Administration claims; prepare and develop appeals for presentation to the Board of Veterans Appeals.

• Search for, analyze and screen all available evidence bearing on veteran entitlements; assist applicants in applying for financial, medical, burial, and educational benefits.

• Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims.

• Contact lawyers, physicians, clergymen, and others to obtain further supporting evidence.

• Provide information, advice and assistance to veterans in obtaining government insurance coverage and benefits.

• Maintain proficiency in laws and regulations relating to veterans; develop applicants for discharge upgrades. Veterans Services Representative I ( $45,960.51 - $61,780.58 Annually)

Education: Graduation from an accredited college or university with an associate's degree. (Experience which involved in-depth interviewing and the securing of information from individuals in order to determine, on the basis of laws and regulations, the acceptance, rejection, or categorization of actions, may substitute for the required education on the basis of one year of experience for one year of education.)

Knowledge of: The basic benefits to which veterans and their dependents and survivors are entitled.

Ability to: Learn effective interviewing and recordkeeping techniques; interpret and evaluate legal, medical and other evidence; understand laws, rules and regulations; establish and maintain cooperative working relationships with clients, fellow employees and the staff of other agencies; prepare clear and comprehensive reports.

Veterans Services Representative II ( $54,113.49 - $71,650.80 Annually)

OPTION I

Experience: One year as a Veterans Services Representative I with Riverside County.

O PTION II

Education: Graduation from an accredited college or university with an associate's degree. (Experience which involved in-depth interviewing and the securing of information from individuals in order to determine, on the basis of laws and regulations, the acceptance, rejection or categorization of actions, may substitute for the required education on the basis of one year of experience for one year of education.)

Experience: One year in the preparation and development of claims for presentation to the Veterans Administration.

ALL OPTIONS

Knowledge of: Federal, state and local legislation affecting veterans; interviewing and recordkeeping techniques; medical and legal terminology as it pertains to veterans' benefits.

Ability to: Gather and analyze information, draw logical conclusions and make sound decisions and recommendations on the basis of laws, rules and regulations; interpret and evaluate legal, medical and other evidence relating to veterans' claims; establish and maintain effective working relationships with clients, fellow employees and the staff of other agencies; prepare clear, comprehensive reports and records.OTHER REQUIREMENTS:
License/Certificate: Possession of a valid California Driver's License will be required. Must maintain accreditation with the United States Department of Veterans Affairs (USDVA) through the California Department of Veteran Affairs (CDVA).

Service in the Armed Forces of the United States with an honorable discharge is desired but not required.

What's Next?
Open to All Applicants

This recruitment is open to all applicants.

Applicants who are current County of Riverside employees and/or current employees of the Department of Veterans' Services may be considered before other applicants depending on the volume of applications received.

Qualified applicants may be considered for future vacancies throughout the County.

For questions regarding this recruitment
For specific questions regarding this position, contact Genesis Ochoategui at gochoategui@rivco.org.