Job Summary: The Participant Care Coordinator (PCC) plays a critical role in supporting the delivery of comprehensive care under the direction of the Participant Care Coordinator Supervisor and Care Coordination Manager. The PCC is responsible for gathering essential information from participants, as directed by healthcare providers and supervisors, to facilitate referral services. This role involves collaborating with interdisciplinary teams to coordinate and schedule participant appointments, including external consultations, inpatient and outpatient procedures, residential programs, and diagnostic studies. The PCC ensures that all necessary information is provided to external service providers and promptly communicates appointment details to participants, including arranging transportation when required.

Key Responsibilities:

• Obtain participant information for referral services as directed by providers and supervisors.
• Facilitate and coordinate participant appointments, including external consultations, diagnostic studies, and other similar duties as assigned.
• Ensures that all appointment details are accurately documented in the participant's chart within the PACE Electronic Medical Record (EMR) system
• Communicate with referred service providers to ensure they have all pertinent participant information.
• Notify participants of upcoming appointments and coordinate transportation services, as necessary.
• Act as a liaison between participants, healthcare teams, and external service providers to ensure a seamless care experience.
• Participate in interdisciplinary team meetings to discuss participant care planning and service coordination.

Qualifications and Requirements:

• Education: High School Diploma or equivalent (required).
• Experience: Minimum of two years of scheduling and administrative support experience.

Skills and Knowledge:

• Thorough understanding of organizational policies, procedures, and systems.
• Proficiency in computer systems, word processing, and office equipment.
• Strong command of grammar, spelling, and punctuation, with excellent verbal and written communication skills.
• Ability to manage multiple tasks with a high level of accuracy and attention to detail.
• Skilled in transcribing dictation and performing complex clerical tasks.
• Capable of identifying and resolving problems efficiently.
• Ability to establish priorities and effectively manage workload.
• Knowledge of common safety hazards and the ability to promote a safe work environment.
• Strong interpersonal skills to foster effective working relationships with participants, co-workers, medical staff, and the public.
• Ability to work independently with minimal supervision and communicate clearly and professionally.

Duties and Responsibilities:

• Manage and maintain daily schedules for the assigned discipline, ensuring optimal coordination.
• Accurately document and update participant information in medical records, including computer entries within the EMR system.
• Coordinate and schedule participant appointments across multiple locations, including clinic visits, specialist consultations, and external medical appointments.
• Arrange and confirm follow-up appointments, ensuring that service providers receive all necessary information for timely and effective care delivery.
• Complete various projects and tasks as directed by the assigned supervisor, adhering to deadlines and quality standards.
• Maintain and organize participant files, binders, records, emails, and inventory lists to ensure accuracy and accessibility.
• Collaborate with the interdisciplinary team daily to manage participant flow and assist in prioritizing appointment scheduling.
• Screen, direct, and respond to incoming phone calls professionally and efficiently.
• Assist in prioritizing work tasks, evaluating the effectiveness of activities, and making adjustments as needed to improve outcomes.
• Identify, analyze, and resolve workflow issues, ensuring continuous improvement in processes.
• Ensure prompt and effective responses to requests for information.
• Adhere to all SPP Standard Operating Procedures, OSHA safety guidelines, and infection control protocols to maintain a safe and compliant working environment.
• Uphold the confidentiality of all company procedures, results, and sensitive information related to participants and clients, including faxed and couriered materials.
• Maintain a safe workplace by following fire safety guidelines and other safety protocols.
• Actively participate in staff meetings and training sessions as required.
• Maintain professional affiliations and any certifications required for the role.
• Perform additional duties as assigned or requested to support the team's objectives.