Credit & Collections Specialist (Administrative)

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As a Credit & Collections Specialist, you will use your business expertise to collect open receivables and ensure accurate customer reservations. This role requires strong attention to detail and adherence to standard operating procedures in a customer service-focused manner. Effective communication with internal and external customers, as well as Ascend's IT Team, is essential. You will be crucial in achieving individual, team, and company goals by enhancing cash flow through collection efforts on assigned accounts.

Your responsibilities include collecting on account portfolios, sending follow-up inquiries, making client calls, negotiating payment plans, managing disputes, reconciling account balances, and assessing bad debt risk. You will also develop reports for meetings to communicate collection successes, opportunities, bad debt risks, and dispute challenges. Additionally, you will be responsible for developing and maintaining standard operating procedures (SOPs).

WHERE YOU'LL WORK

This position will work a hybrid schedule from our Leawood, KS office.

HOW YOU'LL SPEND YOUR TIME

• Continuous collection efforts toward BU specific AR customer accounts via email and phone
• Research and analysis of customer accounts in order to request activation or release of credit hold status and to support customer balance due
• Attend account receivable meetings to communicate key concerns surrounding the accounts receivable accounts, their bad debt risk and related processes
• Create and maintain dispute reports, attend dispute meetings, and propose next steps of individual problem accounts
• Customer Account reconciliations, communication and teamwork with customers and other internal departments

WHAT YOU'LL NEED

• 1+ year prior business to business collections experience.
• Intermediate experience working with Microsoft Excel (creating and understanding pivot tables, v-lookup and other formulas within multi-sheet reports).
• Must be able to effectively and professionally communicate via phone, email and in person.
• Must be self-motivated with the ability to work proactively, independently and decisively.
• Capacity to remain calm in conflict situations.
• Be able to solve problems, negotiate, and reason while reviewing and collecting on accounts.
• Ability to multi-task, prioritize and meet assigned deadlines.
• Good organization and follow-up skills.
• High integrity, ethical standards, and a strong work ethic.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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