JOB SUMMARY:  

The dispatcher's job is to route and schedule drivers to deliver sweeping and other SCA services per customer specifications.    

JOB LOCATION:  10 Kresge Road,  Fairless Hills, PA  19030

HOURS/SHIFT: 9:00am to 6:00 pm Mon-Fri & every other Saturday 6am-Noon

Job Responsibilities:

• Analyze the most efficient routes with drivers to target cost-effective delivery of service options that meet customer requirements.
• Daily review of work orders to coordinate resource deployment. 
• Monitor driver daily logs for errors or violations of company procedures.
• Monitoring drivers' working hours and equipment availability.   
• Monitor driver progress, processing orders and managing driver concerns. 
• Answer phones and dispatch instructions when drivers need assistance.  
• Review previous day /weeks' services completed to validate delivery.
• Work with billing to ensure record of services back-up for invoice creation/generation.
• Use of computer software and excel for efficient routing, scheduling and verification. 
• Maintain awareness of weather of all your drivers' locations to flag potential issues.  
• Dispatch drivers with knowledge of DOT regulations to ensure drivers are compliant and safe on the job.
• Maintain all records.
• Use good judgement in decision-making and escalate issues as appropriate.
• Other duties as assigned.
• This job description is not intended to be an all-inclusive list of job duties. Other duties may be assigned as necessary or required by business needs.

Job Requirements: 

• High school diploma or equivalent.
• 3-5 previous experience as dispatch or scheduler experience preferably in the transportation industry.
• Excellent communication skills and a strong command of the English language to ensure drivers understand their instructions.  
• Excellent time-management skills.
• Ability to work in high-pressure situations and fast-paced environments.
• Strong organizational abilities are required. 
• Operate computer, keyboard, and phone.
• Ability to sit for extended periods.
• Military Friendly - Veterans and their Spouses encouraged to apply.

Benefits of Joining SCA: 

• Full benefit package including Medical, Dental, Vision, and 401(k)
• Company paid life insurance
• Various voluntary benefits like – short-term/long-term disability, accident insurance, critical illness insurance, and additional life insurance
• Paid vacation time & holidays
• Competitive compensation
• Career advancement opportunity
• Weekly pay on Friday's if hourly status
• On Demand Pay (through Ceridian: Dayforce) – Get paid as you earn!