Essential Functions:  

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. 

Observes and performs the work of various positions in the department in order to gain experience and learn about operations. Duties may include any combination of administrative and clerical tasks, professional analysis, and customer service appropriate to the assigned position and abilities of the individual. 

Conducts operational research, productivity analyses and/or management studies in order to learn about departmental operations, programs, and services; compiles and/or monitors various administrative and statistical data pertaining to divisional operations; researches information pertinent to task or project; analyzes data and identifies trends; prepares or generates reports; makes recommendations for changes in policies and procedures to improve operations, provide more responsive service, and/or optimize the use of resources; and develops recommendations for changes in departmental policies and procedures. 

Performs tasks associated with the coordination or implementation of special projects for the department, including special events, introduction of new programs, and various professional services; participates in the planning, design, and evaluation of the project; assists in defining the scope of the project; identifies and recommends proper allocation of financial, material, and human resources committed to the project; formulates possible solutions or alternatives to service delivery; and provides administrative support to the project as needed. 

Provides research and analytical assistance to the department managers in support of strategic and long-range planning for departmental operations; participates in planning efforts at the local and regional level; and researches pending legislation or other developments at the state and federal level that may impact the department. 

Performs financial reviews and analyses for the department; compiles and evaluates operational data and cost histories; monitors and reviews billing activities, expenditures, and financial reports; conducts detailed cost analysis; makes recommendations to improve cost and operational effectiveness; and participates in budget development. 

Responds to complaints and questions related to County or department operations, activities, or other issues; and provides information, researches problems, and initiates problem resolution. 

Participates in various meetings, functions, and events as appropriate; receives information about departmental operations; and participates in discussions and decisions. 

Keeps the director or the assigned supervisor apprised of all activities; and may be required to submit periodic reports detailing activities and observations of the work performed. 

Supplemental Information Specific to Planning & Sustainability:

Support in tracking of escalation within the Planning app. This role assists with navigating the permitting process by researching and ensuring a solution if found on how to move all projects through the permitting pipeline. All applications comply with DeKalb County codes, ordinances, and development regulations.

Serves as a frontline representative for the Planning and Sustainability Division and plays a critical role in researching each project in Hansen and Project Dox system. The is a liaison role that will facilitate a close working relationship between people and organizations.

Key Responsibilities:

· Receive, review, and research escalation issue reported to Planning & Sustainability.

· Conduct preliminary research for completeness and compliance with applicable codes, ordinances, and regulations.

· Provide assistance and information to managers developers, property owners, engineers, and the public regarding permit requirements, submittal procedures, and development standards.

· Coordinate permit review and routing to appropriate internal departments and external agencies.

· Maintain and update escalation/issue tracking systems and databases.

Minimum Qualifications: 

Bachelor's degree in Business/Public Administration or a related field required; this classification is considered to be an entry-level professional position, however previous work experience is preferred; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. 

Specific License or Certification Required:  None.