Rental Specialist I (Finance)
Rental Specialist I
2620 Discovery Dr, Raleigh, NC 27616, USA Req #1528
Tuesday, January 21, 2025
PRIMARY FUNCTION :
This position provides inside rental equipment activities ensuring customers ' satisfaction and performing some administrative operational responsibilities, primarily for NC , SC, & VA .
The successful candidate needs to be a well-organized, self-motivated multitasker, in the Rental Department of our Lift Systems Division. (Bi-Lingual Spanish speaker preferred)
ESSENTIAL DUTIES:
I. Customer Service - Percent o f Time Spent = 6 0 % +
- Accepts and coordinates customer inquiries, requests (phone, walk-in or e mail) for rental equipment and closes rental agreements by interfacing and negotiating with customers.
- Provides rental customers' price quotes and equipment availability and delivery schedule information.
- Manages or resolves customer's rental complaints and problems to the best customer satisfaction level possible.
- Daily monitors and coordinates rental equipment hauling schedule to e nsure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems.
- Serves as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair . etc.
- Assists with telephone collection of past due rental payments.
II. Administrative - Percent of Time Spent = < 30 %
The administrative activities will be mainly in two areas: equipment/inventory and bookkeeping/invoicing. Individuals in this position must be trained and can perform in each main area, even though, he/she may take a stronger lead in on specific area.
A. Equipment /Inventory
- Ensures rental units are operational by coordinating repairs and maintenance with rental service technicians.
- Approves some equipment service work orders.
- Coordinates daily transportation of rental equipment.
- Maintains current inventory usage records and ensure accurate and timely billing.
B. Bookkeeping/Invoicing
- Expedites customer credit applications in a timely manner allowing them to rent equipment.
- Verifies gate logs e nsuring equipment is tracked for inventory security.
- Maintains rental files and contracts ( i.e. rental contracts, certificates of insurance, etc.) and periodically purges and prepares them for storage.
- Timely process rental equipment related purchase orders.
MINIMUM REQUIREMENTS :
Education :
Two-year post-secondary college graduate with a technical or a business administration degree.
Work Experience :
Two - years working experience in a similar customer service-related position . Basic mechanical and product knowledge is desirable.
Physical:
Must be able to work for long periods while seated . Must have ability to clearly communicate with customers on the phone or in person. Excellent customer relations are a must .
Other:
Must have basic PC knowledge using Microsoft software, _Especially MS Excel and Word.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Other details
- Job Family Specialist
- Job Function Incentive
- Pay Type Salary
- Required Education Associate Degree
Apply Now
initStaticMap(true); \n\nPRIMARY FUNCTION: \n\n\nThis position provides inside rental equipment activities ensuring customers' satisfaction and performing some administrative operational responsibilities, primarily for NC, SC, & VA. \n\n \nThe successful candidate needs to be a well-organized, self-motivated multitasker, in the Rental Department of our Lift Systems Division. (Bi-Lingual Spanish speaker preferred)\n\n \n\n\nESSENTIAL DUTIES: \n\n\n \n\n\nI. Customer Service- Percent of Time Spent = 60%+ \n\n\n\n\nAccepts and coordinates customer inquiries, requests (phone, walk-in or email) for rental equipment and closes rental agreements by interfacing and negotiating with customers. \n\n\n\n\n\n\nProvides rental customers' price quotes and equipment availability and delivery schedule information. \n\n\n\n\n\n\nManages or resolves customer's rental complaints and problems to the best customer satisfaction level possible. \n\n\n\n\n\n\nDaily monitors and coordinates rental equipment hauling schedule to ensure timely equipment delivery and pick-up; and immediately contacts customer with any schedule updates, modifications or delivery problems. \n\n\n\n\n\n\nServes as a liaison between departments and branches for rental equipment pricing, availability, transportation, and repair. etc. \n\n\n\n\n\n\n\n\nAssists with telephone collection of past due rental payments. \n\n\n\n\n \n\n\nII. Administrative- Percent of Time Spent = <30>
- 2620 Discovery Dr, Raleigh, NC 27616, USA
