Principal, Experience Insights Director (Finance)
About Northern Trust:
Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service.
Leads loyalty initiatives and others indirectly, guiding project teams to develop strategies that enhance customer retention and engagement. Utilizes data analytics to identify trends in customer behavior, informing the design and implementation of personalized loyalty programs.
Major Duties :• Helps to establish an open culture of optimism, experimentation, curiosity, and rapid prototyping
• Leads multidisciplinary teams to work together with a shared purpose to deliver great design that addresses user's needs.
• Achieves success through trial and experimentation, recognizes that prototyping can be done at various levels of fidelity, and has experience doing and leading work
• Comfortable synthesizing multiple and sometimes conflicting inputs into a common point-of-view
• Designs and specifies user interfaces and information architecture using human-centered techniques including observational studies, client and partner interviews, and usability testing
• Has a passion for developing others and will help to identify talent and build teams with a lens to how different personalities and capabilities could fit together on a project to create real impact
• Looks outside for inspiration around new approaches and tools and has a desire to build bridges to corporate innovation initiatives and the broader design community
Knowledge :• Ability to put Human-Centered Design and UI/UX best practices to work within a professional setting
• Ability to recognize, predict and incorporate use cases and user interactions into design
• Expertise in a range of relevant design methods and concepts, which may include low-fidelity sketching, information architecture, wireframe development, usability testing, research planning, competitive analysis
• Exceptional presentation and storytelling skills, leading teams to a common vision.
• Highly flexible, adaptable to change and comfortable with ambiguity
• Exceptional use of collaborative/communication tools, able to present work and decisions effectively within EDR team, through presentation and storytelling skills
• Clear growth mindset, looking for opportunities to learn and motivated to approach challenges proactively
Experience :• 12+ years demonstrated work experience delivering digital experiences
• Educated in design or related field, formally or though comparable training
• Design thinking and UI/UX best practices, as demonstrated in a portfolio of professional work.
• Experience working with a cross-functional team or large-scale software development lifecycle, preferably in an agile environment
Salary Range:
$137,400 - 233,600 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Working with Us:
As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.
Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.
We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater
Reasonable accommodation
Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com .
We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
