Customer Care Associate - Retail (Finance)

Customer Care Associate

Location: Morgantown, PA

How You Will Make an Impact?

The Customer Care Representative plays a crucial role in ensuring seamless communication and coordination between the customer, plant, and internal teams at Morgan Corporation. This position is responsible for managing various customer care duties related to chassis management, order status, scheduling, and deviation requests. The successful candidate will demonstrate strong customer service and communication skills, along with proficiency in tracking and resolving issues related to chassis and orders.

The Nuts and Bolts

• Check Chassis Change Journal: Regularly review and update the chassis change journal to ensure accurate tracking of changes.
• Deviation Requests: Work closely with the plant and customers on all deviation requests, including those that are not applicable in JDE, ensuring that all deviations are properly documented and communicated.
• Chassis Management: Link chassis from unidentified to orders, follow up on missing VINs on orders, and track and resolve issues related to past due chassis.

Order Status Management: Handle customer requests for order status updates, including tracking chassis due dates, delivery status, and confirming end locations. Customer Coordination: Communicate with customers regarding CPUs, delivery receipts, and any rescheduling related to awaiting mount dates. Issue Resolution: Address and resolve issues related to VINQ holds, upset customers, and OHC manually held orders (555). Scheduling Alignment: Work on large quantity order scheduling, backlog scheduling alignment, and attend Paper Pilot meetings to ensure alignment with plant schedules. Chassis Review: Conduct aging chassis reviews and follow up on past due chassis to ensure timely processing. Delivery Coordination: Manage chassis pickup receipts and coordinate with plants to improve delivery schedules and performance.

Required Credentials

• Excellent computer skills, especially in Word and Excel.
• Excellent phone and communication skills.
• Ability to work overtime on a continual basis.
• Strong follow-up and follow-through skills.

Preferred Credentials

• Four-year degree, preferred
• Truck van body construction knowledge, a plus
• Sales and customer service experience is a plus
• AS400 or JD Edwards experience, a plus

You Must Be Able to

Working in an office environment in a seated position a minimum of eight hours per day is required. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion.

The performance of this position may occasionally require exposure to the manufacturing areas where under certain areas require the use of personal protective equipment such as safety glasses with side shields and mandatory hearing protection. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.

How We Make an Impact

As the largest truck body builder in North America, Morgan Truck Body LLC is proud to produce, deliver, and service quality products. With a foundation built on innovative design and quality construction, Morgan has experienced tremendous growth. In addition to dry freight truck bodies, Morgan specializes in satisfying unique and custom truck body needs, including electric vehicles, mobile service units, and refrigerated products, serving farmers, ranchers, contractors, landscapers, equipment and material haulers, and more!

Our shared values are the foundation upon which Morgan does business:

• Appreciating thepeoplewho make our success possible.
• Acting withintegrityin all we do.
• Deliveringresultsfor our customers.
• Bringing an unbridledpassionfor our products.

Some of Our Total Rewards

We offer big company perks with small company culture:

• Comprehensive benefits package including Medical, Dental, Vision, and Life
• 401(k) Savings Plan with Company Match
• Tuition Reimbursement

• Paid holidays and increasing vacation time with years of service
• Generous Footwear, Eyewear, and Safety Equipment Discount Program
• Paid Job and Leadership Development training

Morgan Truck Body LLC is a business unit of the J.B. Poindexter & Co., Inc. family and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Whether you are just beginning your career or taking the "next step," please visit our careers page - www.morgancorp.com/careers .

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