Remote OCCC Bilingual Customer Service Agent (Biotech)
Are you self-motivated? Do you enjoy helping people? Do you have extraordinary sales and customer service experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!
We are seeking talented SPANISH BILINGUAL PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers.
You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros
It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to increase your earning potential in upselling current customers. Not to mention, you will receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. You will have the opportunity to work alongside a team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.
With our training program, you will receive all the tools you need to succeed. Plus, if there is one thing, we know at Orkin, it's that pests keep coming back, and that makes our industry recession resistant.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes! 📱
Responsibilities
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, and termite billing/claims teams.
Our Spanish Bilingual Representatives are key to supporting our field offices and customers. The Pest Management Industry is growing – and is a recession-resistant line of business. Consider this opportunity for you to expand your knowledge and increase your earnings in a financially stable and growing industry.
In this role, you will interact directly with our customers and be the first impression of the brand. You will be responsible for identifying the customer's needs and providing a customized solution. Provide excellent customer service and retain their services.
You will…
- Identify customers' needs, clarify information, research every issue and provide solutions
- Support our field's peak season that starts building around February
- During peak season you can expect heavy call volume
- Manage the customer relationship to ensure best in class service
- Identify opportunities for cross-selling and up-selling
- Assist customers by offering remedies to retain business
- Work remotely from your home office. (We will provide the computer and other equipment necessary to be successful in this role)
- Use different gamification tools to measure performance
We Offer…
- Variety of Schedules (Schedule may include nights, weekends, and holidays)
- A quality Training Program that will equip you with the skills and knowledge to be successful. Must be available to attend training Mon - Fri from 9am - 6pm EST
- Gamification methods to measure performance and increase engagement virtually
- Great pay and incentives ($17.73/hour minimum plus potential for commissions)
- Medical, dental, vision, PTO, 401(k) plan with company match, employee stock purchase plan
Why Orkin?
- Founded in 1901, Orkin Pest Control is a global residential and business service provider
- Consecutive years of improved earnings with over 2 million customers
- Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
- Orkin's Contact Center is a high energy, fun and collaborative work environment with strong management
Qualifications
What's required
- High School/GED
- 1 – 2 years commissioned sales and customer service experience; direct sales/phone sales in or out of a call center environment preferred
- Bilingual (Fluent communicating in the English and Spanish language including written and oral)
- Applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
- Ability to pass a background check and drug screen
Work from home requirements
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 50 mbps download/20 mpbs upload high speed internet connection, with the ability to hard wire directly to a modem
What you'll need
- Excellent interpersonal and communication skills
- Strong computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Comfortable working in a high-volume role
- Ability to prioritize tasks and manage time efficiently
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
- High School
