Crown Castle
Supervisor Field Operations (Project Management)
Position Title: Supervisor Field Operations (M1)
Company Summary
Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.
We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.
Role
Responsible for the day-to-day activities of an assigned team of Small Cell Field Operations Technicians. This team has a dedicated focus on delivering and maintaining fiber based ubiquitous products and services that are consistent with all defined standard operating processes and procedures. The position will support the Regional Manager of Break Fix and will provide support to Crown Castle cross-functional teams to improve the quality of processes, deliverables and the end-to-end customer experience. Each field operations team is expected to maintain open communication across all areas of the business and work as a unit with consistency while delivering and maintaining services; cognizant of fostering the vision and values of Crown Castle. This position is accountable for their assigned team and area for delivering KPIs including but not limited to Safety, OpEx spend, SLA Response Time, and MTTR.
Responsibilities
Education/Certifications
Experience/Minimum Requirements
Expectations
Organizational Relationship Reports to: Manager of Fiber Engineering
Title(s) of direct reports: Sr Field Operations Technician, Field Operations Technician
Working Conditions: This role falls into our remote work model working in your home office approximately 80% of the time. Will be required to travel to project sites with possible exposure to heavy equipment and environmental conditions up to 20% of the time. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.
The salary range offered for this position is $79,040-$108,790 annually. A candidate's offer is determined by various factors including but not limited to, depth of experience, role-related knowledge and skills, relevant education or training, internal alignment, and work location. Depending on the position offered, the compensation package may also include incentive compensation opportunities in the form of a discretionary annual cash bonus or commissions, and equity incentives. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive a minimum of 18 days of paid time off each year and 12 paid holidays throughout the calendar year.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Construction